May, 2022

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Empathy: The Currency of Human Connection—and Innovation.

Leapfrogging

Having worked with innovation teams from global companies like Visa, Colgate-Palmolive, Kimberly-Clark, Disney, Medtronic and many others, there’s one consistent success factor when it comes to innovation, no matter what you’re doing: it all starts with the customer. Companies spend oodles of time and money trying to understand customers.

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Eight Companies that Switched What They Did

Destination Innovation

Peter Drucker famously said, “Every organisation must prepare for the abandonment of everything it does.” Here are examples of eight successful companies which switched from one activity to another in order to meet a customer need. Tiffany was started in 1837 by Charles Tiffany and John Young, in Brooklyn, Connecticut, as a “stationery and fancy goods emporium” In 1862, during the Civil War, the company supplied the Union Army with swords, flags and surgical implements.

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In Group Bias: Why we prefer people who are similar to ourselves

Idea to Value

More diverse teams have been shown to come up with better ideas than more homogeneous teams. They are also more likely to succeed at continuing to be creative in the long run. So then why is it that so many companies are full of similar-looking people? Especially when it comes to the more senior levels? Or why do we seem to like ideas which are similar to the status quo and comfortable, or why many people wait until they have seen someone they know use a new innovation before they would consider

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Why Smart People Are So Easily Fooled

Digital Tonto

One of the things that I’ve learned over the years is that it’s best to assume people are smart, hardworking and well intentioned. Of course, that’s not always true, but we don’t learn much from. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Course 254
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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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You need a red team, not a red pill

Jeffrey Phillips

In the Matrix, Morpheus offers Neo the choice of a blue pill or a red pill. Take one, and you remain as you are. Take the other, and the scales fall from your eyes. Those of us who watched the movie or have seen it on ubiquitous reruns, know what happens next. As an innovator, it would be awesome to pop into a completely different meta-world to understand the hidden workings of the metaverse I just left.

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Knowing Your Innovation Pathway Curve – A methodology

Paul Hobcraft

The Pathway Curve Methodology. The approach we take to embedding innovation in all its forms is a unique one that we call the Pathway Curve Methodology. Innovation needs to be worked at, to grow into a deeper understanding, over time. It needs to be understood in all its different forms and often many can become confused and disappointed by their initiatives by not taking a more measured approach to them.

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Innovation in action: Creating a new vision of school that prepares students to live

Christensen Institute

This is our second “Innovation in action” piece (find the first piece here ), where we ask leaders in the postsecondary and K–12 space to discuss what innovation looks like within their community, institution, or school; why they believe it has the potential to help students; and tips for successful implementation or scale. At the end of each piece, we ask one of our education researchers to weigh in on what Theories of Disruptive Innovation have to say about the innovation.

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Groupthink

Idea to Value

Have you ever been in a group discussion, where it seems like a decision was made that nobody actually thought was ideal? You might have just witnessed a psychological bias known as groupthink. Groupthink occurs when a group of people need to make a decision, and due to the pressure of not creating conflict between the group members and a desire for harmony, come to an irrational or dysfunctional decision.

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Summer Reading List: Books That Will Help You Understand The War In Ukraine

Digital Tonto

No matter what’s going on during the year, I always look forward to summer. I love the heat and, despite spending 15 years in frigid Eastern European countries, I hate the cold. Every year I. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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Strategic Leadership: Understanding its Purpose and Core Attributes

CMOE

You can’t have strategy without leadership. Strategy formulation requires a clearly defined vision, long-term goals, useful tools, and a plan to win. But without the guidance of an insightful leader who can drive the process, it is difficult to make any strategy a reality. Ultimately, strategic leadership is what makes the difference between success or failure.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Linking sense of innovating purpose

Paul Hobcraft

Linking innovation needs constant evolving and recognizing. I have been working through my innovative points of focus, those that have, for me, my innovating purpose that needs constant referencing back and adapting to the future needs of innovation. So here are my points of focus with a number of reference links that I have selected and written upon in the past.

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The Biggest Barricades of Innovation and How to Overcome Them

IdeaScale

Highlights Institutional inertia, narrow perception of innovation or what it needs to flourish, and short-term thinking can all be barricades of innovation. Break through these barriers by uncovering the reasons behind them and offering a clear and detailed innovation strategy. An effective innovation management platform can address organizational obstacles.

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6 Innovation Exercises to Try With Your Team

InnovationManagement

Creative thinking and innovation don’t come naturally to everyone, but that doesn’t mean they aren’t good at them. Sometimes, teams need practice and routine to improve their creativity skills. This article will highlight some popular innovation exercises you can conduct with your team to get your creative juices flowing. These will be a combination of workplace exercises and ice-breakers.

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Podcast S7E162: Angus Fletcher – Improving creativity through narrative and movement

Idea to Value

In this episode of the Idea to Value podcast , we speak with Prof Angus Fletcher from Ohio State University. He describes himself as a “Story Scientist, and his team have been doing some interesting research into new ways of improving creativity and problem solving through narrative and storytelling. We speak about the unique link between motor neurons and creativity, how to use movement to spark creativity , and how artificial intelligence may never be truly creative.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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4 Reasons Why People Resist Change

Digital Tonto

Probably the greatest misconception about change is that it fails because people don’t understand it. The truth is that change usually fails because it is actively sabotaged. The status quo has. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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Design Thinking Can Help Grow Sales

Tullio Siragusa

Design Thinking Can Help Grow Sales. Many businesses, in recent years, have started implementing Design Thinking to achieve more productive and profitable results. Specifically, Design Thinking is the way of using various techniques and tools to come up with innovative solutions centered around solving the problems that impact people most. . Sales growth methods used in earlier years are now becoming obsolete with rising competition in every sector across many markets.

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The lost innovation pathway

Paul Hobcraft

Credit Chrisnaton, Flickr. I was recently working through a set of older presentation files and came across this extract concerning innovation again and thought I must share this. Sadly, it rings true as much as it did those (many) years back. “ Strategy is useless without innovation; innovation is directionless without strategy” Below is an extract from “Reinventing Innovation” by John J Kao.

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The Biggest Barricades of Innovation and How to Overcome Them

IdeaScale

Highlights Institutional inertia, a narrow perception of innovation or what it needs to flourish, and short-term thinking can all be barricades of innovation. Break through these barriers by uncovering the reasons behind them and offering a clear and detailed innovation strategy. An effective innovation management platform can address organizational obstacles.

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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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More isn’t always better: What the trucking problem and poverty have in common

Christensen Institute

Supply chains have been hit hard since the start of the Coronavirus pandemic. It was largely believed to be fueled by the trucking industry’s inability to keep drivers on the road as the pandemic impacted its workforce. Trucking companies had to increase wages, which ultimately lured drivers back. However this has not resolved the problem. Today, supply chains are facing another problem: the shortage of trucks.

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The value of Questioning

Idea to Value

Sometimes, before you start generating ideas, it makes sense to slow down and ask some more questions. It is normal to want to solve problems, and come up with solutions and ideas from the beginning. But how do we know that we are solving the right problem? Or that the problem we have identified is the root issue at all, or just a symptom of something else that needs to be fixed.

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Good Management Is Not Good Strategy. Here’s What Is:

Digital Tonto

One of the most annoying things I hear from leaders is that “we had a great strategy, but just couldn’t execute it.” That’s simply not possible. If you can’t execute it, it’s not a great strategy. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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Design Thinking Applied to Re-Organizations

Tullio Siragusa

Design Thinking Applied to Re-Organizations. Reorganizing a company to solve complex problems, introduce innovation, improve business operations, and identify market opportunities requires design. Design Thinking can be used as a tool to transform or reorganize a company to identify innovative solutions to current problems. The increasing rate of complex technology and business systems requires a creative workforce to continuously make improvements and sustain growth.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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Tackling Societal Challenges through innovation ecosystem application

Paul Hobcraft

Tackling Societal Challenges with Ecosystem collaborations. Perhaps why innovation feels somewhat flat (well for me) is our organizations and societies are utterly failing to allow us all to step up in innovation to tackle those huge societal issues; those massive, growing problems that are swirling all around us. We need to shake out of our lethargy and really begin to attempt to solve the real issues of our time.

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Seven Companies That Failed to Innovate and What Happened to Them

IdeaScale

Highlights Companies as diverse as Xerox, National Geographic, and Circuit City failed to innovate, and suffered painful costs as a result. While a company can survive failing to innovate, it can cost the firm billions and damage its long-term outlook, trapping it in legacy markets or costing it vital personnel that move onto more creative [.].

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When capitalism works, everybody wins

Christensen Institute

Over the past couple of years, Americans’ positive perception of capitalism has decreased from 58% in 2019 to 49% today, according to an Axios/Momentive poll. To many, capitalism seems to be hurting everyone–customers, communities, employees, and the environment–except those with capital. . “Today, 18-34 year-olds are almost evenly split between those who view capitalism positively and those who view it negatively (49% vs. 46%).

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Podcast S7E161: Tiffani Bova – Employee Experience leading to Customer Experience

Idea to Value

In this episode of the Idea to Value Podcast, we speak with Salesforce’s Innovation and Growth Evangelist Tiffani Bova. Tiffani is recognised as one of the top management thinkers in the world by Thinkers 50, is the author of Growth IQ and is a well-known speaker on the topic of Growth. We speak about why the experience of your employees is one of the most overlooked drivers of the experience your customers have with your company, and how leaders might need to reevaluate their priorities t

Tools 266
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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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Don’t Hate Your Haters, Leverage Them To Your Advantage

Digital Tonto

When we feel passionately about change, we want to take action. We want to take to the streets, argue against injustice. We want to make decisions, launch a business, get things done. Activity gives. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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Improve Customer Success with Design Thinking

Tullio Siragusa

Improve Customer Success with Design Thinking. Modern customer success efforts rely on providing unique and positive experiences to customers. As a result, businesses are getting competitive at an ever-increasing rate, trying to offer real value to customers to convince them to stay and plant seeds to come back in the future when they leave. . Because customers have a sea of choices in the market, convincing them to stay requires well thought out strategies to keep winning their hearts.

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The best job to have in the near future - data strategist

Jeffrey Phillips

As you know if you follow my blog, I generally write about the intersection of strategy and innovation. Increasingly, however, we need to invite data into this mix. As more and more data is generated, it creates new opportunities in the strategy realm and in the innovation realm. This post will consider the importance of data in strategy development and execution, as well as in innovation.

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Five Creative Ways to Use Customer and Employee Suggestion Boxes

IdeaScale

Highlights Customer and employee suggestion boxes can be incorporated into any innovation campaign Modern boxes should be digital, privacy-friendly, easy to use, and designed to collect useful data. The suggestion box is a classic tool for collecting feedback, yet you can get more from it than you realize. Here are five ways to update how [.].

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m