Sat.Jul 16, 2022 - Fri.Jul 22, 2022

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Three Lessons for Creating Better Customer Experiences

Innovation Excellence

GUEST POST from Shep Hyken Customer behavior is changing. Expectations are higher. There’s tension between customers and the brands they do business with. The willingness to leave one brand to do business with another has never been higher. Lance Gruner, Executive Vice President of Global Customer Care at MasterCard, was one of the keynote speakers […].

Change 98
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Ambition Matrix: What It Is and How To Use It

InnovationManagement

Creating an innovation strategy means improving what you currently offer and finding ways to differentiate from your competition in the future. This is easy in principle, but applying this practice to your business can be very difficult. The post Ambition Matrix: What It Is and How To Use It appeared first on InnovationManagement.

How To 107
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Four Exercises to try in your next Virtual Whiteboarding Session

IdeaScale

Whiteboarding is a critical part of the brainstorming process that helps you realize the full potential of your ideas. With remote and hybrid work becoming standard across the country, virtual whiteboards have become inherent parts of the online workspace, and a few key techniques will maximize their effectiveness. In this article, we will outline four innovative exercises that help provide direction to general brainstorming sessions and to specific virtual whiteboard instances.

Exercises 225
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Positioning my innovating approach

Paul Hobcraft

I want to find a new way of approaching innovation, a new positioning, and these are my opening statements to be questioned and built upon. Chasing dedicated focal points, looking for big transforming “impact points” Helping to deliver them Opening need to achieve. This needs to be complementary, synergistic, clarifying and building new intersections of opportunity.

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Engineering the Future from Astronomy to Augmented Reality

Tullio Siragusa

Engineering the Future from Astronomy to Augmented Reality. When you have a vision of a mission in mind, you can explore a range of possibilities to achieve it. You can dive deep into a sea of subjects even if it is a long journey ahead. Jason Lozo exemplifies such an innate interest in exploration. Recently caught up with Jason on the Tech Backstage Podcast.

Policies 115
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Three product management challenges every organization should recognize

Sopheon

Not many people in an organization understand what product managers have on their plate. Here are three challenges they face every day. The post Three product management challenges every organization should recognize appeared first on Sopheon.

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Most corporations don’t understand how much change is created by innovation. 

Paul Hobcraft

The Value of the Three Horizons of Seeing Beyond. Applying the three horizon framework to innovation and change. I will always recommend this three horizon framework to so much of our need to think about managing differently the today, the tomorrow and the future, they need to be thought through in very distinct ways. To explain the impacts of innovation and the change it creates, we’ll use an accepted framework ( the Three Horizons ) to consider the impact innovation has on change capabilities

Change 173
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The Most Significant Benefits of Lean Manufacturing

Kainexus

No matter what industry your organization is in, competition these days is tough. Regardless of your customers, every organization needs to improve and evolve constantly. The Lean manufacturing approach is proven to achieve operational excellence and beat the competition. Although it started in the manufacturing sector, today, Lean is a business improvement technique used in every industry by organizations of all sizes.

LEAN 99
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Open Innovation vs Closed Innovation: Here’s the Lowdown

Qmarkets

“For good ideas and true innovation, you need human interaction, conflict, argument, debate.” Margaret Heffernan – Entrepreneur, CEO and writer Few would disagree with the notion that innovation is driven by the sharing of good ideas. Where open innovation and closed innovation models differ is the question of who should be included in these conversations.

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Importance and Ethos of Empathy in Business

Innovation Excellence

GUEST POST from Douglas Ferguson Why is empathy important in business? The reality is that though empathy focuses on identifying others’ emotions and connecting with your team in the workplace, true empathy has powerful results for every facet of an organization. Organizational Ethos: Why is Empathy Important in Business? Why is empathy important in business?

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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“This innovative book will help readers recognize new opportunities.” — Blue Heron Journal

Faisal Hoque

"Hoque shows how some previously under appreciated strengths - help move us steadily along a path marked by unexpected crises and disruptions.".

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Lean Manufacturing Principles and Foundational Concepts

Kainexus

While initially implemented in the automotive sector, the Lean manufacturing continuous improvement methodology can help organizations in every industry operate more efficiently. Applying Lean principles paves the way for improved quality, higher customer satisfaction, lower costs, and increased employee engagement. Far from a simple project management approach, Lean is a way of thinking that leads to innovation and improvement.

LEAN 19
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Is college accreditation a good mark of quality?

Christensen Institute

“Don’t waste your time and money. If that degree isn’t from an accredited school, potential employers won’t care that you have it,” advises G.I. Jobs , a website dedicated to giving guidance to veterans. “Attending a school that is not accredited at all can mean leaving your education and your future up to chance. Schools that are not accredited are held to few or no standards or regulations,” says the University of Louisville’s online programs site.

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The Resilience Conundrum

Innovation Excellence

From the Webb Space Telescope to Dishwashing Liquids GUEST POST from Pete Foley Many of us have been watching the spectacular photos coming from Webb Space Telescope this week. It is a breathtaking example of innovation in action. But what grabbed my attention almost as much as the photos was the challenge of deploying it […].

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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

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Selective Neglect – What Do You Not Do?

Phil McKinney

It can be tough to know which tasks to focus on, and it's easy to get overwhelmed by the amount of work that needs to be done. We want it all. But by using the Eisenhower Matrix, we can focus on the right tasks and apply selective neglect to those we should delegate or ignore […].

How To 91
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We've Neglected Our Soil for Too Long. Here's Why It Can Be the Solution We've Been Waiting for.

Entrepreneur - Innovation

The climate crisis is threatening more than our economies and food supply – it's threatening our survival. But there's a solution, and it's right beneath our feet.

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Unpacking the potential solution to addressing food insecurity

Christensen Institute

In 2020, 10.5% of US households faced food insecurity—the state of being without reliable access to a sufficient quantity of affordable, nutritious food. Another 6.6% of households faced low food security, where households must use a variety of coping mechanisms in order to not significantly disrupt their dietary habits, such as enrolling in federal assistance, using food pantries, or eating less varied meals. .

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Why Stupid Questions Are Important to Innovation

Innovation Excellence

GUEST POST from Greg Satell 16 year-old girl Gracie Cunningham created a firestorm recently when she posted a video to TikTok asking “is math real?” More specifically, she wanted to know why ancient mathematicians came up with algebraic concepts such as “y=mx+b.” “What would you need it for?” she asked, when they didn’t even have […].

Video 98
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Jeanne Liedtka Books on Innovation and Design Thinking

InnovationTraining.org

These top Jeanne Liedtka’s books are a great source of information on innovation and design thinking. Design thinking books continue to be a popular topic on our blog, as many find them a useful way to learn about innovation and how to apply these techniques to organizational or personal challenges. We believe this literature can help you discover new practices and tools that may supercharge your efforts to innovate or think about something in a new way.

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How to Keep Track of Future Trends and Challenges in HR Management

ITONICS

To stay ahead of the game and deal with disruptions like the COVID-19 pandemic, organizations have to innovate their internal HR processes constantly. HR managers need to keep track of emerging trends and challenges in human resource (HR) management and respond to them early to future-proof their companies. In this blog, you’ll learn more about how trend and technology scouting helps you to understand future impacts on HR and what tools you can use to make informed strategic decisions.

Trends 69
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Achieving and Sustaining High Performance

Rmukesh Gupta

I had the opportunity to watch Gilbert Enoka present at one of the events that I was participating in. He has a long history of success as a mental skills coach with New Zealand’s corporate and sporting elite. He is internationally renowned for his 19 year history with the All Blacks (New Zealand Rugby team), first as their mental skills coach and now as manager.

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What will it take to create a national medical records system?

Innovation Excellence

GUEST POST from Arlen Meyers, M.D. Almost every person that has experienced the US sickcare system has been frustrated by the lack of data interoperability. We are all paying the costs, now pegged at $4.1T.

System 98
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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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14. Your Market Research Sucks! (part 2 of 2)

Stephen Shapiro

Here is the second half of tip 14 from Best Practices are Stupid. Be sure to read the previous post before reading this one. Your Customers Don’t Know What They Don’t Know. Innovators looking for input from consumers must assume that consumers cannot always (and may not want to) explain themselves, their behaviors, their attitudes, and their decision-making processes.

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What Driving a New Car Teaches Us About Managing Enterprise Risk

Michael Roberto

If you have purchased a new car in the past few years, you probably have many new technological features to "assist" your driving: forward collision warning, lane departure warnings, lane keeping assist, back-up camera, adaptive cruise control, blind spot monitoring, etc. Hopefully, these features make us safer. Theoretically, they should help reduce human error.

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The Power of Stories

Rmukesh Gupta

Premise: Earlier today, I watched a keynote presentation delivered by Jonathan Gottschall on the Power of Stories. He made me sit up and think about stories in a new light. You can watch his keynote here. As leaders, one of the most important tools that we have in our arsenal is the use of stories. We use stories to communicate our ideas, to rally our troops, while leading change and influencing how people show up to and actually do their work.

Tools 64
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Creating Employee Connection Innovations in the HR, People & Culture Space

Innovation Excellence

How a world-wide shutdown lead to the biggest shift in Human Resource practices GUEST POST from Chris Rollins While the world was experiencing widespread shutdown and companies promptly shifted to remote work from home, the focus was on how companies would adapt to this new normal of the pandemic. At the same time, while many […].

Culture 75
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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We've Neglected Our Soil for Too Long. Here's Why It Can Be the Solution We've Been Waiting for.

Entrepreneur - Innovation

The climate crisis is threatening more than our economies and food supply – it's threatening our survival. But there's a solution, and it's right beneath our feet.

Change 52
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Coaching Models for Managers: How to Decide Which One Is Right One for Your Team

CMOE

Coaching is a critical aspect of every team and organization. When teams have managers and leaders who can coach well, employees are 40 percent more engaged in their roles. And when team members coach their peers, the team members’ psychological safety within the workplace improves because the coaching session creates a culture of connection and builds respectful relationships.

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Digital Transformation in Banking Case Study Roundup

Planview

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times. Digital transformation isn’t so much optional as it is imperative for survival.

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Evaluating software platforms: a tech scouting approach

Yet2

“Software is eating the world” … or something like that. For a given application area, there are now dozens if not hundreds of software platforms to choose from, and it’s becoming increasingly difficult to determine which platform to use. Selection criteria includes key features and functionality, on-prem vs. cloud deployment, pricing, pricing models (usage vs seat-based), scalability, security, integrations, APIs…the list goes on.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.