Thu.Apr 25, 2024

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Is Customer Obsession a Two-Way Street At Your Company?

Innovation Excellence

GUEST POST from Shep Hyken One of my favorite ways to measure a customer’s satisfaction level with a company or brand is by using the Net Promoter Score (NPS) question, which is, “On a scale of zero to 10, how likely are you to recommend this company to a friend or colleague?

Company 126
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Parents are lonely. An unlikely prescription can help.

Christensen Institute

Last year, I wrote a blog about the loneliness and social isolation epidemic. When discussing the blog with a colleague, she brought up the topic of parental loneliness , a topic I hadn’t yet researched in detail. It’s clear that in the wake of the COVID-19 pandemic, and continuing afterwards, parents are facing significant loneliness. Parenting is hard.

Study 89
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Crossing the chasm with Partner Ecosystems to grow your business differently.

Ecosystems4Innovating

A relatively quick post, partly as Hannover Messe 2024 is in full flow and tuning into events like this, you realize where we are all being pushed to the future, Although GenAI gets a lot of central billing in the talks and demonstrations, the future “buzz words” that tell much of the immediate future are wrapped up in the solutions being offered.

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El futuro de los seguros para viajes: innovaciones y tendencias insurtech

ideas4allinnovation

CLAVES DEL ANÁLISIS El nuevo consumidor de seguros de viaje está demandando pólizas más fáciles de contratar y gestionar, así como poder acortar los ciclos de reclamación y recibir el pago más rápidamente. En respuesta, las insurtech están trabajando para hacer los procesos de contratación y reclamación de seguros cada vez más rápidos, sencillos y eficientes.

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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5 Types of Stories Leaders Need to Tell

Rmukesh Gupta

This post talks about the 5 different kinds of stories that leaders need to be able to tell, based on the situation, if they want to become "Leaders Worth Following".

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Building an Enterprise Technology Scouting Program- Video

Qmarkets

Watch this recording to learn how to stay focused in an everchanging world with the right organizational approach to innovation management. Julian Eberling from innovation management consultancy Lead Innovation will show you how to develop an effective scouting strategy and create the necessary processes and structures, before Qmarkets’ Carol Wright demonstrates how our Q-scout software can be seamlessly integrated to solve the most pressing pain points in practice.

Video 40

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The Myths and Realities of Being a Product Manager

Harvard Business Review

Product management has become an aspirational career. A group of popular social media influencers regularly offers advice on what it takes to attain a job and succeed in this field. But their content tends to glamorize the profession, gloss over the day-to-day-realities, and dispense wisdom that isn’t always on point.

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Brainstorming is dead – here’s how to generate your best ideas

Sopheon

Have you ever been in a magical brainstorming session? Me neither. Depending on who’s invited, a typical brainstorming session may consist of throat-clearing, eye-rolling, and apathy. And there’s very little magic involved unless someone brought Homer Simpson-like donuts with sprinkles. There’s nothing magical about watching the person with the loudest voice dominate the conversation.

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Special Series: Tech at Work

Harvard Business Review

If you’re managing technology for your team or organization, this special series is for you.

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A Proven Model to Combat U.S. Drug Shortages

Harvard Business Review

By leaning into transparency, eschewing rebate schemes, and cutting out middlemen, this nonprofit is able to significantly lower the market price of insulin.

LEAN 25
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.