Innovation Excellence

AUGUST 8, 2024

GUEST POST from Shep Hyken Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience.

Survey 120

Survey Study Company Artificial Inteligence 120

Kainexus

AUGUST 8, 2024

Operational excellence is a management philosophy that continuously improves an organization's processes, efficiency, and effectiveness. It involves optimizing workflows, reducing waste, and enhancing quality to achieve better performance and deliver more customer value. A study by the Aberdeen Group found that organizations that adopt operational excellence practices see a 5% to 10% improvement in revenue growth and a 15% to 30% reduction in operational costs.

Study 92

Study Groups Strategy Strategy 92

Rmukesh Gupta

AUGUST 8, 2024

I recently watched the Tamil language movie – Raayan and really liked the movie. It is a typical commercial movie, following the life of three siblings with the eldest one trying to protect the younger one’s. Here is the plot according to Wikipedia: The film follows Kathavaraayan “Raayan”, a fast-food hotel owner in North Chennai, who begins to protect his family when they inadvertently get muddled in a war between two rival gangs.

Leadership 64

Leadership System Competition 64

CMOE

AUGUST 8, 2024

“Coaching is a two-way communication process between members of the organization (leaders to team members, peers to peers, team members to leaders) aimed at influencing and developing the employees’ skills, motivation, attitude, judgment or ability to perform, and the willingness to contribute to an organization’s culture and goals.” –Coaching for Results by Steven J.

Collaboration 52

Collaboration Culture Leadership Training 52

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

System

BPI Thought Leadership Commentary

AUGUST 8, 2024

Companies want to harness the power of generative AI and get smart answers to important questions, but first they’ll have to discover, classify, manage and secure content from which those answers come from. And they’ll have to do so in a way that avoids content leaks and a black eye to their brand. “You have to sift through literally petabytes of content in order to achieve a.

Generative AI 40

Generative AI Management Company 40

Harvard Business Review

AUGUST 8, 2024

Thank-you notes are a powerful professional tool for leaders. The author — a senior communications professional at Pfizer — shares her experiences learning about the power of thank-you notes from her high-powered mentor and seeing how it benefitted their business, professional relationships, and personal well-being. She also posits five principles of thank-you note-writing: Take time to reflect; thank those who are often forgotten; be specific; make it matter; and it’s never too late.

Tips 24

Tips Tools Learning 24