Thu.Aug 15, 2024

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ISO Innovation Standards: The Good, the Bad, and the Missing

IdeaScale

In 2020, the International Standards Organization, most famous for its Quality Management Systems standard, published ISO 56000, Innovation Management—Fundamentals and Vocabulary. Since then, ISO has released eight additional innovation standards. But is it possible to create international standards for innovation, or are we killing creativity?

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The Key Customer Service Pillar

Innovation Excellence

GUEST POST from Shep Hyken Megan Jones of Call Centre Helper recently interviewed me about the “Pillars of Customer Service.” In preparation, I did a Google search and asked, “What are the pillars of customer service?” There are many correct answers. In other words, there are no definitive answers.

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Bliss Investing with Alicia Castillo Holley, PhD

The Bliss Business Podcast

We're excited to welcome Alicia Castillo Holley, PhD, to The Bliss Business Podcast for an inspiring conversation about investing with heart and empathy. Alicia is a renowned expert in entrepreneurship and investing, known for her unique approach that combines financial acumen with a deep commitment to making a positive impact.About Alicia Castillo Holley, PhD, MBA, MSci : Alicia's journey is a testament to the power of blending purpose with profit.

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IA Chapter Chair Series – Meet Dundee Staunton

Innovators Alliance

Each Innovators Alliance chapter hosts monthly peer-to-peer member meetings which are facilitated by a professional Chapter Chair. The Chapter Chairs’ primary purpose is to ensure a supportive environment that ensures a strong collaborative environment, cultivating shared responsibility, and encouraging accountability and respect. Like all IA Chapter Chairs, Dundee Staunton , who facilitates two chapters, is passionate about innovation, growth, and development – and understands all too well, the

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Creative Marketing Strategies for Small Businesses: How to Stand Out in a Crowded Market

The Human Factor

image source 47% of small-business owners manage their marketing efforts themselves. In today’s competitive landscape, small businesses need to think creatively to capture the attention of potential customers. Traditional marketing methods are often too expensive or ineffective, so it’s essential to find innovative ways to stand out. Considering all that, here are some creative marketing strategies to help your small business differentiate itself in a crowded market. 1.

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Research: How IT Can Solve Common Problems in DEI Initiatives

Harvard Business Review

The authors’ research found that three persistent problems plague DEI initiatives: They do not connect to operational or strategic goals and objectives; they do not include the rank-and-file; and they are often implemented through periodic efforts like annual diversity training that aren’t integrated into day-to-day work processes. Organizations can overcome these problems by using IT in three ways.