Innovation Excellence

JANUARY 2, 2025

GUEST POST from Shep Hyken You cant argue with the evidence. Being easy to do business with attracts new customers, keeps existing customers and gives you a competitive advantage. Consider what we learned in our customer service and Customer Experience research (sponsored by RingCentral). Each year, convenience ranks as the most important customer service experience.

Competition 119

Competition Learning Marketing 119

eZassi

JANUARY 2, 2025

How Digital Twins Technology is Impacting Industry Innovation and Driving Change Digital Twins enable simulation, testing, and optimization across industries like CPG and Manufacturing, Aerospace & Defense, and Energy. Innovative companies across various industries are increasingly recognizing the transformative potential of digital twin technology.

Industry 52

Industry Technology System Design 52

IdeaScale

JANUARY 2, 2025

Every organization aspires to innovate, but achieving meaningful innovation often feels elusive. Teams brainstorm, gather feedback, and implement ideasbut somehow, the most promising opportunities slip through the cracks. The problem isnt a lack of ideas; its the absence of a clear process to manage them. The missing piece? An idea management system.

Idea Management 130

Idea Management System Innovation Processes Management 130

Innovators Alliance

JANUARY 2, 2025

As we head into a new year, its a natural time for reflection and planning. For entrepreneurs, especially those leading small and medium-sized businesses, this season presents a powerful opportunity to set intentions that will guide your decisions and actions throughout 2025. These intentions are more than just goals; theyre a declaration of your focus, values, and vision for the year ahead.

Brainstorming 40

Brainstorming Innovation Exercises Resources 40

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

System

Acuvate

JANUARY 2, 2025

The manufacturing sector is on the brink of a transformative era, driven by advanced technologies such as Artificial Intelligence (AI), Digital Twins, and IoT-enabled Smart Factories. These innovations are reshaping the industrys landscape by allowing manufacturers to enhance efficiency, sustainability, and agility. As we look toward 2025 and beyond, adopting smart manufacturing is no longer optional; it is essential for maintaining competitiveness in a rapidly evolving market.

Artificial Inteligence 52

Artificial Inteligence Generative AI Agile Data 52

Harvard Business Review

JANUARY 2, 2025

An annual survey of Fortune 1000 and global business leaders shows how companies are doubling down on data projects that they’ve struggled with in the past.

Change 29

Change Survey Data Project 29

Harvard Business Review

JANUARY 2, 2025

Strategies to help you strengthen the bonds with the people who make your business possible.

Strategy 27

Strategy Strategy Culture 27

Innovation Excellence

JANUARY 2, 2025

Wow! Exciting news for the new year! My publisher is having a holiday flash sale that will allow you to get the hardcover or the digital version (eBook) of my latest best-selling book Charting Change for 50% off to arm yourself with the very best tools for 2025 change planning!

Tools 88

Tools Change eBook Training 88

Harvard Business Review

JANUARY 2, 2025

Sponsor content from Cloudera.

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Harvard Business Review

JANUARY 2, 2025

Employees with children have to make calculated decisions about who they interact with, and when, in order to both produce high-quality work and make time for caregiving. Research shows they tend to do this by avoiding interactions, like turning down invites to lunch; hiding from coworkers by working at home or even sneaking off to the bathroom at a time when everyone else is in a work meeting; organizing interactions strategically by booking meetings back-to-back so that they can promptly end a

Meeting 27

Meeting Strategy Strategy Management 27

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap