Tue.Jan 21, 2025

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When Scaling Innovation Backfires

Innovation Excellence

How One Company Became the Theranos of Marshmallows GUEST POST from Robyn Bolton Heres a head-scratcher when it comes to scaling innovation: What happens when your innovative product is a hit with customers, but you still fail spectacularly?

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2025 Predictions for the Automotive Industry: A Software-Driven Future

Planview

The automotive industry is at a pivotal moment. As we enter 2025, automakers are navigating a rapidly shifting landscape shaped by technological innovation, electrification, and evolving consumer expectations. This year promises to bring transformative changes , driven by the software-defined vehicles (SDVs) challenge, the push to be profitable, and the convergence of automotive and technology ecosystems.

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An Innovation Manager’s Role as System Architect

HYPE Innovation

Building a repeatable, scalable innovation capability often involves turning to well-established frameworks or standardsyet a standard alone doesnt magically elevate performance. The real game-changer lies in how leaders shape, introduce, and sustain these systems.

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Restructuring Customer Success and Product Departments to Maximize Client Impact

Qmarkets

We are excited to share significant organizational changes designed to enhance both customer success and product strategy, positioning Qmarkets for continued innovation and excellence in 2025 and beyond. By splitting our customer success & product division into two distinct departments were sharpening our focus on delivering greater value to clients and elevating the cutting-edge solutions we provide.

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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How to Communicate like a Leader Worth Following

Rmukesh Gupta

In this short video, I talk about how every piece of communication could be used to do one of three things: 1. Inform (share information or updates, etc) 2. Influence (Work towards changing the recipients thinking, beliefs or Behavior) 3. Inspire (Transfer of energy, enthusiasm or Hope). You would be better off, if you knew the purpose of each piece of your communication as the way you structure your speech / email / presentation would be very different if its purpose were to inform vs influence

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The Role of Empathy in Leadership with Shane Evans

The Bliss Business Podcast

Join us live on The Bliss Business Podcast as we welcome Shane Evans , Co-Founder and CEO of Heights Wellness Retreat (formerly Massage Heights ), for an inspiring conversation about how empathy can transform leadership and drive meaningful impact. Tuesday, January 21, 2025 11:00 AM PST In this episode, Shane shares: + How empathy has shaped her personal leadership journey + Strategies for fostering trust and connection across teams and franchises + The role of purpose in rebranding and scalin

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Employees See Middle Managers as an Organization’s Moral Compass

Harvard Business Review

Asked for their examples of moral business leadership, as might be expected hundreds of MBA students described well-known CEOs, whose extraordinary actions we certainly can learn from (individuals such as Yvon Chouinard of Patagonia and Ratan Tata of the Tata Group). More frequently, however, respondents provided recollections about their own bosses (current and former) and the tangibility of how these middle managers made a meaningful difference in the lives of their teams and upheld the moral

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How Innovation Management Transformed Collaboration at La Poste

ITONICS

What does it take to drive innovation in an industry with a history spanning 4,000 years? Consider the evolution of the postal servicefrom couriers delivering messages for pharaohs in Ancient Egypt to modern logistics networks bringing e-commerce purchases to your doorstep. The Internet revolution of the 1990s disrupted traditional postal mail as the medium for personal correspondence and bill statements.

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How to Make Your Team’s Work More Visible

Harvard Business Review

Showcasing their contributions is essential for their success — and yours.

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The Key to Building High Performing Teams

Rmukesh Gupta

People will do things that they are measured on, incentivised and that leads to be celebrated by their leaders. Many leaders often make the mistake of misaligning what is measured, incented and celebrated. The key to be intentional about designing behaviors that could unleash the potential for high performance is to ensure that all the three (behavior that is measured, incentivised and celebrated) are completely aligned.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Research: Incivility at Work Silences Everyone, But Especially Women

Harvard Business Review

When women notice incivility at work, they’re more likely to anticipate gendered backlash — and they withhold ideas as a consequence.

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To Fix Broken Work Systems, You Need to Reset

Harvard Business Review

A conversation with author Dan Heath about how to get unstuck.

System 21
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Managing the Future of Work: Microsoft’s AI Perspective

Harvard Business Review

Microsoft executive Jared Spataro discusses adoption of artificial intelligence.