Leapfrogging

APRIL 17, 2025

What is Net Promoter Score? Net Promoter Score (NPS) is a widely used customer experience and loyalty metric that helps businesses assess how likely their customers are to recommend their product, service, or brand to others. Introduced by Fred Reichheld in 2003, NPS is based on a simple yet powerful premise: customers willingness to promote a brand is a key indicator of satisfaction, loyalty, and future growth.

Software Review 130

Software Review Survey Underperforming Technical Team Marketing 130

Innovation Excellence

APRIL 17, 2025

GUEST POST from Shep Hyken Artificial Intelligence (AI) is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyones racing to implement AI, many are missing the most important part keeping the human element alive.

Artificial Inteligence 118

Artificial Inteligence Strategy Strategy Company 118

Leapfrogging

APRIL 17, 2025

What is Pay-Per-Click Strategy? Pay-per-click (PPC) marketing is a digital advertising model where advertisers pay a fee each time their ad is clicked. Its a way of buying visits to your website rather than attempting to earn those visits organically. PPC is most commonly associated with search engines like Google Ads and Bing Ads , but it also includes social media platforms like Facebook, LinkedIn, and Instagram, as well as display networks and eCommerce platforms like Amazon.

Marketing 130

Marketing Strategy Strategy Project 130

Paul Hobcraft

APRIL 17, 2025

Feeling trapped, break out of the box with Innovation Business Ecosystems I have been investing a growing amount of time in building my understanding of Business Ecosystems and from one of my AI chats I really do get some wonderful “nuggets” of thinking. It does continue to amaze me within a stream of exchanges or prompts how you are sparked into another strand of thinking that continues to build your understanding or simplify a part that can be complicated to explain.

System 100

System Competition LEAN Resources 100

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

System

Planview

APRIL 17, 2025

At the inaugural Project to Product (P2P) Summit in 2024, Greschen Powell, a seasoned leader with over 26 years at FedEx, delivered an insightful presentation on how organizations can accelerate value delivery using Objectives and Key Results (OKRs) and Value Stream Management (VSM). Powells talk provides a clear roadmap for boosting speed-to-market while staying aligned with strategic goals.

Roadmap 52

Roadmap Agile Case Study Software 52

Qmarkets

APRIL 17, 2025

Explore how innovation fuels business resilience during a recession. Learn why pausing innovation is a costly mistakeand how to unlock value, efficiency, and growth even in a downturn. In times of economic uncertainty, innovation budgets are often the first to get cut. But holding off on innovationespecially on tools like an innovation management platformis a costly strategic error.

Innovation 52

Innovation Crowdsourcing Innovation Management Engagement 52

Harvard Business Review

APRIL 17, 2025

There are ways to speak up without risking your relationship or standing.

How To 23

How To Management 23

The Bliss Business Podcast

APRIL 17, 2025

What if your business wasnt just a brandbut a beloved part of the community? Join us on The Bliss Business Podcast for an inspiring conversation with Sally Facinelli , CEO of Salty Dawg Pet Salon a fast-scaling pet care brand thats redefining what it means to lead with empathy, loyalty, and heart. Hosted by Stephen Sakach & Mike Liwski In this episode, well explore: How to build customer and franchise loyalty through emotional connection The role of values and purpose in creating lasting

Leadership 52

Leadership How To 52

Harvard Business Review

APRIL 17, 2025

Three lessons for other digital platforms.

Technology 22

Technology 22

Harvard Business Review

APRIL 17, 2025

Sponsor content from EY.

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20

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap