2012

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How to know what to draw

Xplaner

I have taught a lot of people how to draw their ideas. One of the questions that comes up over and over is “now that I can draw my ideas, how do I know what to draw to get my ideas across?” In other words, “I have a communication goal, how can I figure out the best way to draw that?” It’s not just how to draw, but what to draw.

How To 111
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Designing Screens Using Cores and Paths

Boxes and Arrows

Imagine you’re on one side of a grass lawn and you want to reach the bus stop on the opposite side. Do you walk on the sidewalk around the edges or cross in the middle? Assuming the grass is dry and it’s not prohibited, you’d probably take the shortest path and walk across the lawn to the bus stop. If others have done so before, you may see a beaten path that you could follow.

Design 110
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Want Innovation? Hire for Skills, Not Attitude

Bill Fischer

Leonard Bernstein; Image via Wikipedia Pick-up nearly any business book and the recommendation is likely to be the same: when building a team, hire for attitudes and train for skills. In fact, my Forbes.com colleague Dan Schawbel has just written a posting with that very title: Hire for Attitude in which [.

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The Last Word on This Election Year

CorporateIntel

All week I have been trying to devise a clean getaway post for the year 2012 and it has been a struggle. Then performance on demand, Wall Street Journal columnist Peggy Noonan did the heavy lifting for me in this weekend’s edition of her column, Declarations. Because I can’t say it any better than she does, here is an extended excerpt from her article on what she got correct and wrong in covering this year’s Presidential Election, in particular, what she got quite right: In

Data 40
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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Lady Gaga takes innovation to avant-garde levels

Innovation 360 Group

How offers become almost impossible to copy. WHAT ARE YOU SELLING? By understanding what you are actually selling, you can find your unique abilities and become sustainably competitive. Sitting on the plane home from Monaco and have just, together with some Bearing colleagues , run our innovation management program at Monaco’s business school and the MBA program of Luxury Goods.

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How Corruption Is Strangling U.S. Innovation

Harvard Business Review

If there's been one topic that has entirely dominated the post-election landscape, it's the fiscal cliff. Will taxes be raised? Which programs will be cut? Who will blink first in negotiations? For all the talk of the fiscal cliff, however, I believe the US is facing a much more serious problem, one that has simply not been talked about at all: corruption.

More Trending

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Integrating UX into the Product Backlog

Boxes and Arrows

Teams moving to agile often struggle to integrate agile with best practices in user-centered design (UCD) and user experience (UX) in general. Fortunately, using a UX Integration Matrix helps integrate UX and agile by including UX information and requirements right in the product backlog. While both agile and UX methods share some best practices—like iteration and defining requirements based on stories about users—agile and UX methods evolved for different purposes, supporting differ

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What is a connected company?

Xplaner

Company 101
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Flow, Mastery and Ease-of-Use

Boxes and Arrows

Recently the web design community has been eating up the secrets of game design. The Gamification trend merely borrowed simple game mechanics, from badges to progress bars. But now designers are looking more closely at core game design principles like design for flow and mastery, blending them with our old friend, ease of use. But how many of these techniques are relevant for more everyday sites, like ecommerce and productivity apps?

Design 100
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How to know when to draw

Xplaner

My friend Marcia Conner , an admitted “word person” has been honing her visual thinking skills. She asked me “How can I recognize when I should be drawing an idea, versus communicating it some other way?” Watch my conversation (and sketching) with Marcia here.

How To 100
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Information Architecture, A Global Perspective

Boxes and Arrows

Show Time: 35 minutes 20 seconds. Download mp3 (audio only) Download m4a (with visuals, requires iTunes, Quicktime, or similar). iTunes. Podcast Summary On today’s show I had the pleasure to talking with the first Global Director for World Information Architecture Day , Jessica DuVerneay. Jessica talks about her time helping to organize the first annual World IA Day including how the event came to life, the phenomenal support and experiences at all events, as well as her roles and responsi

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The Past and Future of Experience Design

Boxes and Arrows

Ten years ago, when I wrote The Making of a Discipline: The Making of a Title, 2002, there was a big debate on: Is experience design about online and mobile interfaces or is it something more? Forward-thinking initiatives, like the AIGA ’s Advance for Design, began the conversation at the center of the convergence of the media, technology, and business worlds.

Design 98
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Leonardo's Kitchen Nightmare

Boxes and Arrows

“It’s easier to resist at the beginning than at the end.” Leonardo Da Vinci Some of Leonardo’s projects failed because of their execution. The strange tale of Leonardo’s “Kitchen Nightmare” plays out like a Shakespearean “comedy of errors” where a visionary designer’s experiments all work perfectly to extremely disastrous results.

Design 94
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Are Design Patterns an Anti-pattern?

Boxes and Arrows

Design patterns are generally considered a good thing, but do they actually help run a user experience group? As a user experience group manager and an observer (and sponsor) of design pattern exercises, I’ve come to have serious questions about their actual utility. It’s not that design pattern libraries are bad, but that in a world of limited resources, it is it is not clear that the investment is worth it.

Design 88
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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The Story's the Thing

Boxes and Arrows

_This is an excerpt from “UX Storytellers”:[link] If you enjoy it, consider getting the kindle edition of UX Storytellers – Connecting the Dots with all the stories!_. Here’s something I believe in: stories are what make us human. Opposable thumbs? Other animals have those. Ability to use tools? Ditto. Even language is not exclusive to human beings.

Design 86
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Content Strategy — in 3D!

Boxes and Arrows

For centuries, the well-heeled Christian faithful in Europe made pilgrimages to Jerusalem, but most couldn’t afford these expensive and dangerous trips. In the fifteenth century, monks met the demand by setting up shrines along the roads. Together, these shrines told the Passion story, so that the faithful could take the same trip in miniature, at home.

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Gamestorming for service design

Xplaner

Did you like this? If so, please consider buying me a coffee!

Design 76
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How to know what to draw

Xplaner

I have taught a lot of people how to draw their ideas. One of the questions that comes up over and over is “now that I can draw my ideas, how do I know what to draw to get my ideas across?” In other words, “I have a communication goal, how can I figure out the best way to draw that?” It’s not just how to draw, but what to draw.

How To 73
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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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Driving Holism in Cross-channel Projects

Boxes and Arrows

Show Time: 29 minutes 29 seconds. Download mp3 (audio only) Download m4a (with visuals, requires iTunes, Quicktime, or similar). iTunes. Podcast Summary Today on Boxes and Arrows, Chris Baum talks with Patrick Quattlebaum, Design Director at Adaptive Path. Patrick has some interesting insights and tools that designers can use to develop experiences across channels.

Project 72
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The Past and Future of Boxes and Arrows

Boxes and Arrows

Show Time: 21 minutes 06 seconds. Download mp3 (audio only) Download m4a (with visuals, requires iTunes, Quicktime, or similar). iTunes. Podcast Summary In this episode, I had the pleasure of sitting down in New Orleans at the 2012 Information Architecture Summit with Christina Wodtke ( @cwodtke ), the founder of Boxes and Arrows.com. Christina shares a bit of the history and future of the web magazine that has supported both the people and ideas that have played a key role in the continuing gro

Design 68
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Leaping Into Indie UX

Boxes and Arrows

Show Time: 33 minutes 40 seconds. Download mp3 (audio only) Download m4a (with visuals, requires iTunes, Quicktime, or similar). iTunes. Podcast Summary In this episode Chris Baum speaks with Donna Spencer , Lynne Polischuik , Justin Davis and Erin Jo Richey at the 2012 IA Summit about their interactive panel discussion Taking the Plunge: Diving Into Indie UX.

Project 65
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Icons and signs

Xplaner

Very nice video on the art of rich pictures — icons and signs.

Video 62
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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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The three structures of an organization

Xplaner

Interesting presentation from the BetaCodex Network: The 3 Structures of an Organization (BetaCodex11) from Niels Pflaeging.

56
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Nixon and Mao: When Leadership Changed the Game

Bill Fischer

President Nixon meets Chairman Mao Image via Wikipedia "So many deeds cry out to be done, and always urgently. The world rolls on. Time passes. Ten thousand years are too long. Seize the day, seize the hour." The words are by Mao Zedong, founder of the Peoples' Republic of China; the [.

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Don't Relax Constraints, Embrace Them

Bill Fischer

Ever notice how many times an unsuccessful project team will explain their failed Dr. Seuss, "Green Eggs & Ham," Cover via Amazon performance in terms of the constraints that made success "impossible"? The next time you hear this, beware! There's good reason to believe that constraints are far from debilitating to creativity, [.

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Disruption: Coming Soon to a University Near You

Bill Fischer

It's becoming a familiar story, university experiences are increasingly being characterized by: impractical learning, out-of-touch faculty, exorbitant tuitions, time-wasting requirements and diminishing probabilities of employment. At the same time, we are living in an era when many of our heroes — Steve Jobs, Bill Gates, Richard Branson, Larry Ellison, Mark Zuckerberg, [.

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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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The Power of Diversity: Innovation In A Song

Bill Fischer

The next time someone questions the value of diversity, tell’em to go whistle up a tune; Autumn in New York to be specific. This rather modest “jazz standard” is a microcosm of how diversity adds to the creativity of a society. Composed in 1934, by a Russian (now he would [.

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Nobel Prize Winners Know What They Need to Know

Bill Fischer

Nobel prizes are won by people who know what they are looking for! Yes, they are certainly smart, but they are also better-informed about what they need to know. How many of the rest of us can say that with any degree of assuredness? Merely being "smarter" is not the same [.

40
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Leadership Lessons of R.A. Dickey

Bill Fischer

R. A. Dickey on the mound. (Image credit: Getty Images North America via @daylife) We live in a time of great leadership deficit. Our economies are adrift and our corporations rudderless. Politicians, worldwide, have largely proven unequal the task. So, how odd to find a compelling leadership presence in full-bloom on [.

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Samsung's OEM Genes

Bill Fischer

Genes matter, and Samsung's genes are OEM genes. There is nothing wrong with OEM genes, as long as you are satisfied with being an OEM supplier, and there's certainly nothing wrong with that, either. But, it's quite a different story if your aspirations are to be something that you're not, like, [.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.