October, 2011

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Innovation: What's New?

Bill Fischer

Innovation is all about creating "the new", but if you hang around innovators long enough you begin to get the feeling that while lots of "new" things are being brought to market, innovators continue to use "old" approaches to do this! Recently, however, Arthur D. Little published a study on [.

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Learning from Steve Jobs

Bennett Cherry

It's been a few days now since Steve Jobs passed away and his legacy continues to occupy my thoughts throughout my week. I recently watched the video of his memorial service from Apple's Cupertino campus and wanted to share a few items with you, in the hopes that you'll be encouraged by this.The service began with a moving introduction from Apple CEO, Tim Cook.

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How Social Digital Is Your Company?

Harvard Business Review

Recently, the CEO of Edelman wrote a blog post celebrating a company milestone. In it, he referenced our efforts in the non-analog world as "social digital." To most, this may seem insignificant because the word "social" is often overused in professional circles. But the addition of "social" to the "digital" is immensely significant because it symbolizes that the current revolution is not only digital, but codependent on social behaviors and interactions from human beings.

Company 22
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Innovation: Corporate Culture is Not the Answer!

Bill Fischer

Star Model Choices for IDEO's Innovative Culture Everyone wants to be innovative; most fail! In fact, I can't remember when any organization last came to IMD and pronounced themselves as being innovation indifferent; yet, the sad truth is that while everyone dreams of becoming Apple, most linger in the [.

Culture 40
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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Four Ways Women Stunt Their Careers Unintentionally

Harvard Business Review

Having combed through more than a thousand 360-degree performance assessments conducted in recent years, we've found, by a wide margin, that the primary criticism men have about their female colleagues is that the women they work with seem to exhibit low self-confidence. Our gut says that this may partly be a perception issue — we've observed that men sometimes interpret (or misinterpret) an inclination in women to share credit or defer judgment as a lack of confidence.

Report 22
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Stop Procrastinating.Now

Harvard Business Review

It seems that no one is immune to the tendency to procrastinate. When someone asked Ernest Hemingway how to write a novel, his response was "First you defrost the refrigerator." But putting off tasks takes a big hit on our productivity, and psyche. Procrastination is not inevitable. Figuring out why you postpone work and then taking concrete steps to prevent it will help you get more done and feel good about yourself.

Project 22

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Thank You, Steve

Harvard Business Review

Dear Steve, We've never met. And yet nearly everywhere I turn in my house, I see your imprint. You don't know my family, and yet each of us has had our lives made better because of your work. As I put my kids to bed, I wanted to share some belated thank yous for all you have done for me and my family. Thank you for bringing music back into my house.

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Invest in Communities to Advance Capitalism

Harvard Business Review

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. I have long believed that innovation is not just about creating new products or services; it's also about rethinking the very nature of an organization's relationships. Businesses have seen this unfold on at least two fronts during the past 20 years. First, consider how the relationship between employers and employees has evolved from a paternalistic, command-and-control contract to a more collaborative, employee

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Make the Dangerous Choice to Dissent

Harvard Business Review

Work harder, feel emptier, buy more, grow poorer.work harder. Sound familiar? That's the conventional wisdom of the omnipresent church of more, bigger, faster, cheaper, nastier, now. The problem is that the conventional wisdom isn't just wrong. If we want real human prosperity, the ability to live a live that not merely glitters, but that matters — well, then it was never right.

Design 21
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Remembering Steve Jobs and a Life Lived on His Terms

Harvard Business Review

My last encounter with Steve Jobs was in 2007, when he came to Time magazine, my former employer, to give us a peek at Apple's newest gadget: the iPhone. He showed off the product, and then passed it around for us all to play with. We handled it as if it were a moon rock, thrilled to be among the first to check it out. Ever the showman, he concluded by slam dunking the device to the floor, to show how durable it was.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Your First Job Doesn't (Really) Matter

Harvard Business Review

I recently polled a trailblazing group of women leaders — Northwestern University's Council of 100 — about their careers. How many of us were in the same job or even on the same career path today as we were when we graduated from college? The answer was three: three out of one hundred women. Then I asked how many were in the same industry.

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The Must-Have Leadership Skill

Harvard Business Review

"We hired a new CEO, but had to let him go after just seven months," the chairman of an East Coast think tank complained to me recently. "His resume looked spectacular, he did splendidly in all the interviews. But within a week or two we were hearing pushback from the staff. They were telling us, 'You hired a first-rate economist with zero social intelligence.

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Steve Jobs: A Perfect CEO

Harvard Business Review

An interview with Steven Levy , senior writer at Wired and author of The Perfect Thing and Insanely Great. Download this podcast.

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How to Recover Your Core Rhythm

Harvard Business Review

I spent much of last week on the road. Eager to get back home when my work was done, I took the red-eye flight from San Francisco to New York at 10 pm. I arrived home at 8:30 am and had to go straight to the office, after less than five hours of fitful sleep on the plane. By early afternoon, I felt like hell. It took me the entire weekend to feel fully myself again.

How To 20
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Where No Child Left Behind Went Wrong

Harvard Business Review

Recently President Obama started talking about the first substantive changes to the No Child Left Behind Act in its 10-year history. He argued that while the goal of closing the achievement gap between students of different ethnicities and income levels is a laudatory one, the levers and incentives that the program has in place are not working. I couldn't agree more, but I still have a fundamental disagreement with the narrow focus of No Child Left Behind.

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The Protests and the Metamovement

Harvard Business Review

Across the globe, protests are rippling out like vectors in an epidemic. I believe that we're witnessing the rise of a global Metamovement. The Metamovement is a movement of movements. Not all these movements are similar, and no two are exactly like. The Arab Spring is part of the Metamovement; the London Riots were part of the Metamovement; India's nationwide anti-corruption protests were part of the Metamovement, just like Israel's massive demonstrations were; protests spreading across America

Course 20
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Should You Stay Late or Go Home?

Harvard Business Review

Let me start this post with a confession: I'm usually the last person to leave my office. I get in around 8:00am or earlier and often don't get home until after 7:00pm. But I'm not complaining. I love my work (and have an understanding family). But since there's always more to do than there is time to do it, I've gotten into the pattern of expanding my workday.

Study 20
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How To Make Companies Think Long-Term

Harvard Business Review

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. In my latest book, Fixing the Game: Bubbles, Crashes, and What Capitalism can Learn from the NFL , I wrote about the negative impact of executive stock-based compensation on corporate short-termism. Eliminating stock-based compensation would help reduce the incentive for executive leadership to focus on the short term.

Company 20
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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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The Great Firewall of America

Harvard Business Review

The Senate's PROTECT IP Bill, designed to stop piracy, now has a matching bill in the House: E-PARASITE. It would have been tough to top PROTECT IP, but they've managed to do it. It contains provisions that will chill innovation. It contains provisions that will tinker with the fundamental fabric of the internet. It gives private corporations the power to censor.

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What Business Should Do about Occupy Wall Street

Harvard Business Review

"No Bulls, No Bears. Only Pigs." This defining slogan of the Occupy Wall Street movement, engulfing nearly 1,000 cities of the world at last count, speaks volumes of the universal disgust of civil society towards corporate greed. The global financial crisis that continues to send shock waves across the world unfortunately represents the ugly face of capitalism today.

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The Values Proposition: Do Small Things with Great Love

Harvard Business Review

The world confronts vast uncertainty, from unrest in the social climate to accelerating shifts in the climate itself. The economy faces huge challenges, from public-debt crises in Europe to the overhang of mortgage debt in the U.S. The business community faces an ongoing series of stops and starts, from the loss of an icon like Steve Jobs to the rise of new-economy giants like Amazon and Facebook.

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The Worst Question a Salesperson Can Ask

Harvard Business Review

This post, the second in a four-part series, is also part of the HBR Insight Center Growing the Top Line. "What's keeping you up at night?". This one question is probably asked by more sales people in a given day than any other. But while it seems innocuous — maybe even the right thing to ask a customer — it's a question that simultaneously prevents sales while also destroying customer loyalty.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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New Research Busts Myths About the Gender Gap

Harvard Business Review

The glass ceiling, a phrase popularized in a 1986 Wall Street Journal article, has been invoked for years as the barrier keeping women from reaching the executive ranks in numbers paralleling men. It makes for a compelling image, especially given the stagnation in the representation of women in the executive suites of the largest companies despite their growing presence in the lower ranks.

Study 18
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The George Costanza Approach to Fixing Fatal Flaws

Harvard Business Review

In my work on leadership development, the first thing I usually advise is to look past your flaws to your strengths, since no one becomes an extraordinary leader by becoming flawless. You become a great leader, our research shows , by having strengths so profound people forgive, if not completely overlook, your faults. But about 20% of the time, I encounter a person whose flaws are so deep that no strengths can make up for them.

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The Tanning of America

Harvard Business Review

Steve Stoute , founder and CEO of Translation, explains why hip-hop culture should matter to marketers. He is the author of The Tanning of America: How Hip-Hop Created a Culture That Rewrote the Rules of the New Economy.

Culture 18
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The Secret to Dealing With Difficult People: It's About You

Harvard Business Review

Do you have someone at work who consistently triggers you? Doesn't listen? Takes credit for work you've done? Wastes your time with trivial issues? Acts like a know-it-all? Can only talk about himself? Constantly criticizes? Our core emotional need is to feel valued and valuable. When we don't, it's deeply unsettling, a challenge to our sense of equilibrium, security, and well-being.

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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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Why Good Leaders Pass the Credit and Take the Blame

Harvard Business Review

A few years ago my colleague Flemming Norrgren and I asked a long-tenured European CEO how he came up with the idea for his company's radical and new strategic direction. "Oh, that's an interesting question," he said. "I never thought about it in that way. Certainly it was not only me. I had a big role, but it was not me, me, me. This is not an American organization.".

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We Need More Mature Leaders

Harvard Business Review

"My idea is better.". "Is not.". "If we don't use my idea, I'm not playing!". "Fine, I don't like you anymore.". An argument among six-graders in the schoolyard? Unfortunately not. In the past few months we've seen the attitude above reflected in the halls of government and corporate boardrooms across the country. Arrogance, pouting, tantrums, personal attacks, and betrayal of trust seem to be the order of the day.

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The Six Attitudes Leaders Take Towards Social Media

Harvard Business Review

Slowly but surely, business leaders are shifting their attitude toward social media — from seeing it as a threat to discovering its very real opportunities. And their attitude matters, a lot. Social media is about people, not technology. Its business value does not come from social software or a snazzy website, even one with 800 million users.

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Social Media versus Knowledge Management

Harvard Business Review

On the surface, social media and knowledge management (KM) seem very similar. Both involve people using technology to access information. Both require individuals to create information intended for sharing. Both profess to support collaboration. But there's a big difference. Knowledge management is what company management tells me I need to know, based on what they think is important.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m