April, 2011

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Game driven innovation

Innovation 360

In a recently report Gartner state that games will be used to drive innovations, an old phenomenon but interesting. One of the most interesting stories is about how LEGO made an amazing turnaround some years back, and in the new spirit started to invited their customers to design and customize their own LEGO via Internet. And not just that, they also released a complete new highly interactive and flexible platform Mindstorm encouraging customers to design and develop their own LEGO-robots.

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Coca-Cola's Marketing Shifts from Impressions to Expressions

Harvard Business Review

A lot of us remember when the role of the CMO was much simpler. Information flowed in one direction: from companies to consumers. When we drew up our plans and budgets, the key metric was consumer impressions: how many people would see, hear or read our ad? Today the only place that approach still works is on Mad Men. Now information flows in many directions, consumer touch points have multiplied, and the old, one-size-fits-all approach has given way to precision marketing and one-to-one communi

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Novices Orienteer, Experts Teleport

Boxes and Arrows

Would you rather take a photo using your phone, a point-and-shoot camera, or a digital SLR ? How you answer this question is probably a good indicator of your photographic expertise. If you snap casual shots, your phone or a point-and-shoot camera will probably suffice. If you’re a professional photographer, on the other hand, you probably prefer using an SLR that gives you control over the focus, aperture, and exposure.

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The Most Important Question a Manager Can Ask

Harvard Business Review

When is the last time you asked the group you manage, and the individuals in it, this simple question: What can I do to help you be more effective? What question could be more central to being a good boss ? If you want to manage and lead successfully, you've got to know what the people doing the work need. So why not ask them? But the truth is, this question is not asked by bosses nearly enough.

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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A Simple Communication Mistake to Avoid

Harvard Business Review

Eleanor and I were fast asleep at my parent's house in upstate New York when my five-year-old daughter Sophia came running in. "Look out the window!" she screamed, as she pulled on our shades. I looked at my watch: 6 a.m. Not bad. Sophia was jumping with excitement as the shade opened, revealing about a foot of new powder. "Let's go skiing!". A few hours later, I stood with Sophia and her eight-year-old sister, Isabelle, at the top of an intermediate slope we had all skied many times.

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Boost Power Through Body Language

Harvard Business Review

Amy Cuddy , assistant professor at Harvard Business School, describes a simple way to raise confidence and reduce stress.

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If You Want People to Actually Read What You Write

Harvard Business Review

Ever get looped into an e-mail thread on the fifth round and tried to figure out which part you're supposed to read? All you see is a tangle of text chunks indented with strange characters and punctuated with outdated header information and worthless "Thanks!" replies. Whether you know it or not, when you compose an e-mail, you're designing. When you reply to an e-mail, you're designing.

Design 19
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How I Became an Optimist

Harvard Business Review

We built a business together. In 2003, we co-authored a book based on our work helping organizations take better care of their employees. The problem was that we ourselves weren't doing a very good job taking care of each other. The irony wasn't lost on me, but partnerships are always challenging, and ours was inexorably fraying. Finally, one day, after a series of discussions, my partner made it clear he didn't want to continue to work together.

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Why CEOs Should Watch the Royal Wedding

Harvard Business Review

The wedding of Prince William and Catherine Middleton might seem entirely frothy and unworthy of the time of busy executives. It seems an inconsequential event — no new international alliances are formed, no policies will change within their home nation, and the young couple doesn't seem all that interesting. But the April 29 nuptials are one more example of the coming of the experience economy, in which people pay for the chance to participate at particular times (Farmville, anyone?

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You Have the Power to Choose Prosperity

Harvard Business Review

Our forebears struggled, toiled, fought, and sweated for generations to create a future better, wealthier, stronger than their own. The gifts they handed down — democracy, markets, justice, opportunity, reason, equality, liberty — are the fundamental institutions — the building blocks — of enduring, authentic prosperity. So here's a tiny hypothesis I'd like you to consider: instead of making the most of them, or better yet, bettering them — we might be, each of us,

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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The #1 Killer of Meetings (And What You Can Do About It)

Harvard Business Review

"That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I'm terrible at facilitating these kinds of meetings. But they're so important. I've got to get better at it. I need to find a better way.". I wrote that in a journal entry about seven years ago. I still remember the meeting that finally drove me to change how I run meetings.

Meeting 19
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Are You an Introverted Boss?

Harvard Business Review

Every time I've taken a Meyers-Briggs test, I score high on the introversion scale. As an introvert, I enjoy being by myself. I sometimes feel drained if I have to be in front of large groups of people I don't know. After I've been in a social situation — including a long day at work — I need quiet time to be alone with my thoughts and recharge.

Meeting 19
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Why Does Criticism Seem More Effective than Praise?

Harvard Business Review

When you coach someone or conduct a performance appraisal , where do you tend to focus? Probably on "opportunities for improvement," right? Sure, you mention some positive things, but we'll bet you spend much more time talking about faults and shortcomings. If you do, you're only human. Paying more attention to what's wrong isn't wrong-headed or perverse.

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The Worst Failure of All Is Wasting a Failure

Harvard Business Review

This blog is co-authored with Jay F. Terwilliger (jay@creativerealities.com) and Mark H. Sebell (mark@creativerealities.com), who are managing partners at Creative Realities, Inc. a Boston-based innovation management collaborative. We often ask executives to tell us about their biggest innovation failures. A recent example is disconcertingly typical.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Expedition Leadership in the Wild

Harvard Business Review

The lessons about leadership learned in the crucible of the backcountry environment — unpredictable, challenging, and dynamic 𕢔 map to today's business environment. The wilderness is an unparalleled venue for highlighting team and individual strengths and learning to compensate for shortcomings. Executives from Google and Timbuk2; students from Wharton and the Kellogg School and even most NASA astronauts have evolved through such training.

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Four Reasons to Keep a Work Diary

Harvard Business Review

Question: What does Oprah Winfrey have in common with World War II General George S. Patton? Answer: Being an avid diarist. Recently, Oprah offered her readers glimpses into her diaries , along with encouragement to keep their own. Many well-known figures throughout history, from John Adams to Andy Warhol , have faithfully kept records of their daily lives.

Report 18
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Why Nokia's Collapse Should Scare Apple

Harvard Business Review

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. Today, Apple is riding high, making this the perfect time for it — and every successful company — to reflect on Nokia's fall and ensure that they don't suffer the same fate.

Trends 18
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How Top CEOs Cope with Constant Stress

Harvard Business Review

Justin Menkes , author of Better Under Pressure , explains why today's leaders need realistic optimism, subservience to purpose, and the ability to find order in chaos.

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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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Stop Chasing Too Many Priorities

Harvard Business Review

If you feel you have too many priorities and claims on your attention, you are hardly alone. A recent survey of 1,800 global executives (see Booz & Company's Coherence Profiler ) that dug into this issue revealed a wide range of related management ailments, including: Most executives (64%) report they have too many conflicting priorities. The majority of executives (56%) say that allocating resources in a way that really supports the strategy is a significant challenge, especially as companies c

Survey 17
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Productivity Secrets of a Very Busy Man

Harvard Business Review

Featured Guest: Bob Pozen, senior lecturer at Harvard Business School and author of the forthcoming HBR article Extreme Productivity. Download this podcast.

17
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Choose Your Boss Wisely

Harvard Business Review

Most job-seekers aren't just looking for the right work — they're looking for the right manager , too. To a large extent a manager will control your assignments and your work environment , so it makes sense to try to learn more about her long before you're hired. But in an hour-long interview with a hiring manager, you will be lucky to get fifteen minutes to ask your own questions.

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The $300 House: Go, Go, Go!

Harvard Business Review

The $300 House: The Challenge. The Financial Challenge. The Design Challenge. The Energy Challenge. The Co-Creation Challenge. The Marketing Challenge. The Performance Challenge. The Corporate Challenge. The Sustainability Challenge. The Urban Challenge. Editor's note: This post was written with Christian Sarkar , a marketing consultant who also works on environmental issues.

Design 17
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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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Resilience for the Rest of Us

Harvard Business Review

There are two ways to become more resilient: one by talking to yourself, the other by retraining your brain. If you've suffered a major failure, take the sage advice given by psychologist Martin Seligman in the HBR article " Building Resilience." Talk to yourself. Give yourself a cognitive intervention and counter defeatist thinking with an optimistic attitude.

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Corporate Citizenship Should Include Paying Taxes

Harvard Business Review

General Electric paid no taxes in 2010. Or at least that was the major takeaway from a recent bomb-dropping exposé in the New York Times. At a time of obsessions with federal fiscal austerity, this was a big story, and everyone was talking about it last week. I'll admit to having a visceral negative reaction, in part because GE is an important company that most people have high expectations for.

System 17
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Is China's Elite Preparing for Exile?

Harvard Business Review

In the years before Hong Kong reverted to Chinese control, the children of its rich and upper middle classes were sent in great numbers to Canada, Australia, Britain and the U.S. for schooling — and passports. These children were the means of escape for their families if escape was necessary. We may be seeing the same phenomenon repeating itself, with the mass exodus of China's political and economic elites children to schools abroad.

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Understanding the Language of Innovation

Harvard Business Review

We all know innovation has its own language conventions, rich with revolutions , evolutions , ecosystems , and more. This may seem like a harmless dialect that simply reflects the nature of the work. Innovators, after all, are trying to communicate the promise of something that may not exist yet, and sometimes that requires some optimistic adornment.

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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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Five Ways to Fail at Design

Harvard Business Review

As much as the business world seems to admire design innovation these days, very few companies are doing it well. As the founder of a firm that helps businesses innovate, I've watched approvingly as design has gone from a niche topic to the covers of mainstream publications and the keynotes at business conferences. And yet, in 28 years of creative consulting, I have seen far more corporate design efforts fail than succeed.

Design 17
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Five Steps to Building Your Network

Harvard Business Review

One morning in the 1980s, I went to the office as usual and was told that my job was being eliminated. I packed up my personal effects and left the building by lunchtime. I was, of course, in shock. For 10 years, my whole world had consisted of my work with this company and my young, growing family. Now half of that world had disappeared. I was angry and bitter and I felt remarkably alone.

Meeting 17
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Five Ways to Hold the Right Kind of Attention

Harvard Business Review

No matter how talented or accomplished you are, you cannot always count on attracting and retaining the attention of others. Too many options compete for everyone's attention, and they multiply with each passing day. It will be more and more challenging to rise above the noise and hold onto the attention of those who matter to you. Attention provides leverage.

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The Right to Management Competence

Harvard Business Review

Imagine that you're conducting a performance appraisal with one of your people. You're discussing a major project that didn't turn out as hoped and you've just asked him why. "Why did it fail ?" he says. "Lots of reasons, but mostly because we didn't get what we needed from you. We were depending on other groups, but they couldn't have cared less. In fact, they didn't even know what we were doing and how it would help them.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m