December, 2013

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Building the In-house Design Agency

Boxes and Arrows

'The first article discussed the pros and cons of different UX team structures. For companies that depend on user experience for business success, a strong internal team is essential. But how do you get there from here? Having built one UX group from scratch and managed another 230+ person internal UX groups, I’ve learned a few tips, often the hard way, that can help.

Design 79
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Becoming More Innovative in 2014

Bill Fischer

Organizations don't innovate, people do. Organizations that are admired for being especially innovative don't hire genetically different people than are available to the rest of us, they just make different managerial choices that allow their people to be more innovative. Leadership does this (or, doesn't), and, as a result, innovative [.

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Insights and War stories: Starbucks, Kraft & Hyatt

Innovation Leader

What do you do when business unit executives complain that your ideas are just too complicated to deploy? Innovators from Starbucks, Kraft, and Hyatt discuss.

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The Ideas that Shaped Management in 2013

Harvard Business Review

'It’s always tempting at this time of year to try to make a definitive list of the best ideas from the past 12 months. But then we end up debating what counts as best — important? useful? original? all three? — and compiling extremely long lists, struggling to shorten them, and over-thinking it all, when the point really is just to gather some really good reading for you for any free time you happen to find over the holiday.

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Brands in Memoriam 2013

CorporateIntel

Amazon CEO Jeff Bezos made a spectacular impact recently when he went on 60 Minutes the day before Cyber Monday and gave us a glimpse at the future—a fleet of small delivery drones he branded Prime Air. It was a bold statement, and whether intended or not an incomparable public relations move that got much of the nation talking about his online retail company at precisely the most important time of year for consumer purchasing.

Video 40
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Becoming More Innovative in 2014

Bill Fischer

Organizations don't innovate, people do. Organizations that are admired for being especially innovative don't hire genetically different people than are available to the rest of us, they just make different managerial choices that allow their people to be more innovative. Leadership does this (or, doesn't), and, as a result, innovative [.

More Trending

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Evolving a Creative Workplace: Step 3

Boxes and Arrows

'In my last two installments, I shared how Greg, Tim, and I prepared Intuitive Company for success by creating an open work environment and then “ planting ” the right people into our culture. Watering is next—and it’s critical. After a team of senior professionals were in place and had formed a strong foundation for Intuitive Company, we had to set them up for success to ensure things kept running smoothly so that our culture and growth wouldn’t wither.

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Evolving a Creative Workplace: Step 4

Boxes and Arrows

'So far in this series I’ve discussed how to prepare your team or organization for successful expansion, how to plant the right elements into the mix, and then how to ensure sustainable growth by “ watering.”. Adding fertilizer comes next. Think of this step as finding ways to spark excitement, provide motivational guidance, or even remedy a malady.

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Tom Peters: 2014 Reading List

Innovation Leader

Here's what author and management guru Tom Peters thinks you ought to be reading as we head into 2014.

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Climate for Innovation: Estée Lauder, Sony & More

Innovation Leader

Who should innovation teams collaborate with in large organizations? Executives from Sony, Estée Lauder, Fisher-Price, and Pfizer share their tips.

Tips 40
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Making Innovation Pay at U.S. Bank

Innovation Leader

Being a bank is no longer just about branches and vaults full of cash, says Dominic Venturo, chief innovation officer U.S. Bank.

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Inside Disney’s iD8 Innovation Studios

Innovation Leader

Christopher Chapman, Disney’s global creativity and innovation director, talks to Innovation Leader about how his team creates online and offline spaces to foster innovation.

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Moving Ideas from ‘Fuzzy’ to ‘Fruition’ at Gap

Innovation Leader

Dean of Global Innovation Michael Perman explains how Gap Inc. has trained about 250 employees to be innovators, through a program called Mindspark.

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Learnings from a Failed IT Innovation Program

Innovation Leader

IT executive Fabio Almeida shares his experiences in trying to get an innovation program off the ground at Infineum USA.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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NYSE Euronext’s ‘3P Compass’

Innovation Leader

"How can you anchor and drive innovation in a crashing environment? The answer is you can’t," writes Dieter Eisinger of NYSE Euronext.

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Job Descriptions: Advertising and Marketing

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in the advertising and marketing industries.

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Job Descriptions: Aerospace and Defense

Innovation Leader

We're collecting job descriptions for a wide array of innovation-related roles, including in the aerospace and defense industries.

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Job Descriptions: Financial Services & Insurance

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in financial services, insurance, and payments.

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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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Job Descriptions: Food & Consumer Packaged Goods

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in the food, beauty, and consumer packaged goods industries.

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Job Descriptions: Government, Non-profits, Education

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in the non-profit, government, and education sectors.

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Job Descriptions: Healthcare and Pharma

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in healthcare, medicine, pharmaceuticals, and biotech.

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Job Descriptions: Professional Services

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in professional services.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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Job Descriptions: Manufacturing

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in the manufacturing industry.

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Job Descriptions: Technology Companies

Innovation Leader

We're assembling collection of job descriptions for a wide array of innovation-related roles, including in the technology sector. We hope it'll be useful as you're trying to build out your own innovation team — or to see how other companies have set up the innovation function, who innovation leaders report.

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When You Criticize Someone, You Make It Harder for that Person to Change

Harvard Business Review

'“If everything worked out perfectly in your life, what would you be doing in ten years?”. Such a question opens us up to fresh possibilities, to reflect on what matters most to us, and even what deep values might guide us through life. This approach gives managers a tool for coaching their teams to get better results. Contrast that mind-opening query with a conversation about what’s wrong with you, and what you need to do to fix yourself.

Change 22
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Entrepreneurs’ Brains are Wired Differently

Harvard Business Review

'Windows of entrepreneurial opportunity can open unexpectedly and briefly, typically under conditions of risk and uncertainty. Founder entrepreneurs must therefore be alert, tolerant of ambiguity and able to respond quickly when opportunity knocks. But does this mean that founders´ brains work differently, compared to other people, when detecting and choosing opportunities?

LEAN 21
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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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Should Leaders Focus on Results, or on People?

Harvard Business Review

'A lot of ink has been spilled on people’s opinions of what makes for a great leader. As a scientist, I like to turn to the data. In 2009, James Zenger published a fascinating survey of 60,000 employees to identify how different characteristics of a leader combine to affect employee perceptions of whether the boss is a “great” leader or not. Two of the characteristics that Zenger examined were results focus and social skills.

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Small Businesses Need Big Data, Too

Harvard Business Review

'If you run a small or medium-size business, chances are you haven’t felt a need to invest in extensive customer data, relying instead on your well-honed intuition to help you hold your own against data-rich, bigger competitors. A lot of small-firm owners and managers feel that way, and in many cases they’re justifiably proud of their competitive intangibles—a gut sense of the market and the flexibility to change quickly.

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The Fine Art of Tough Love

Harvard Business Review

'What does it take to achieve excellence? I’ve spent much of my career chronicling top executives as a business journalist. But I’ve spent much of the last year on a very different pursuit, coauthoring a book about education, focusing on a tough but ultimately revered public-school music teacher. And here’s what I learned: When it comes to creating a culture of excellence, the CEO has an awful lot to learn from the schoolteacher.

Roadmap 15
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Get Out of Your Comfort Zone: A Guide for the Terrified

Harvard Business Review

'No one likes to move beyond his or her comfort zone, but that’s really where the magic happens. It’s where we can grow, learn, and develop in a way that expands our horizons beyond what we thought was possible. Also, it’s terrifying. For me, operating beyond my comfort zone was participating in classroom discussions in college. Early in my career, it was public lecturing and participating in departmental meetings.

Tips 15
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m