Boxes and Arrows

AUGUST 13, 2013

'I recently attended UXPA 2013 in D.C. Although I was attending as a sponsor/exhibitor for Indigo Studio, I did manage to break away to go to the “There’s more than one way to skin a cat: Integrating UX into an Agile environment” session. It tied in quite nicely with the book I’m reviewing here. As sometime director of Design at Infragistics, I personally have had first hand experience trying to integrate UX into an existing, established Agile engineering process with large-ish teams.

Agile 80

Agile LEAN Development Team Review Software Review 80

Harvard Business Review

AUGUST 26, 2013

'There is a very real knowledge gap in the early stage start-up game, on both sides of the table. First-time entrepreneurs lack the seasoning to captain a steady ship through turbulent waters. Inexperienced friends and family (and, increasingly, crowdsourced investors) lack the ability to gauge the viability of a business, or to mentor naïve entrepreneurs.

How To 21

How To Entrepreneurship Crowdsourcing Analysis 21

Boxes and Arrows

AUGUST 13, 2013

'Overall I found Lean UX to be an incredibly insightful and helpful compilation of principles and suggestions for practice/improving process and collaboration as outlined in my review of the book. As I was reading, though, I had some questions come up that I felt weren’t answered–or maybe I missed the answer. Since others may have these same questions, we appreciate Jeff Gothelf agreeing to answer them for Boxes and Arrows.

LEAN 78

LEAN Software Review Software Project 78

Harvard Business Review

AUGUST 27, 2013

'As the story goes, Walt Disney had a key piece of advice to the executives planning the Magic Kingdom: Build the castle first. Disney understood that everyone involved in achieving his vision — from the Madison Avenue advertisers selling it to the guys hacking their way through the mosquito-infested Florida swamp — needed literally to see the beauty of this vision to remind them what they were working toward.

Tools 21

Tools System Strategy Strategy 21

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to keyless entry, in-room entertainment, and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that

Innovation

Harvard Business Review

AUGUST 5, 2013

'We live in a time of chronic dissatisfaction in the workplace. Gallup''s 2013 State of the American Workplace study found that as many as 70% of working Americans were unfulfilled with their jobs, 18% to such an extent that they are actively undermining their co-workers. This is a marked increase in workplace dissatisfaction from 2010, when Conference Board found that 55% of Americans were dissatisfied with their jobs.

Project 20

Project Conference Study Culture 20

Harvard Business Review

AUGUST 19, 2013

'The story of Blackberry underlines a new truth about the competitive landscape we live in: success or failure isn''t a function of a good product or service, or a well-run, cost effective company with a sound capital structure. It also requires an effective strategy to manage your ecosystem. This was Blackberry''s failure. The company had become complacent about its remarkably loyal customers and didn''t recognize the threat posed by rival ecosystems.

Management 18

Management Industry Competition Strategy 18

Harvard Business Review

AUGUST 12, 2013

'We''re all fascinated by new ideas and how they can grab hold of us, influencing how we think and affecting how we take action. How does Atul Gawande (the checklist doctor) get inside my head, when others don''t? Why does Gwyneth Paltrow make me adjust my behaviors, when others can''t? In business, especially, we''re inundated with new ideas—so many we can hardly process or evaluate them.

Tips 15

Tips Video Culture Engagement 15

Harvard Business Review

AUGUST 29, 2013

'Everybody complains about incompetent bosses or dysfunctional co-workers , but what about irritating direct reports? What should you do if the person you manage drives you crazy? If the behavior is a performance issue, there''s a straightforward way to address what''s irking you — but what do you do when it''s an interpersonal issue? Is it possible to be a fair boss to someone you''d avoid eating lunch with — or must you learn to like every member of your team?

Management 15

Management Underperforming Technical Team How To Case Study 15

Harvard Business Review

AUGUST 26, 2013

'In the summer of 2008, I experienced a massive hormonal shift, moving from the largely-male, testosterone-charged environment of Harvard Business School, where I had spent the first 18 years of my career, to the nearly all-female realm of Barnard College, the all-women''s liberal arts college where I now serve as president. Suddenly, after a life spent mostly around men, I was thrust into a totally new environment — an alien, intriguing place where women outnumber men in every classroom a

Leadership 15

Leadership Conference Study Policies 15

Harvard Business Review

AUGUST 16, 2013

'When people in an experiment were shown two DVD players, 32% indicated they would buy one of the brands and 34% chose the other. But when the participants were shown a single DVD player, only 9% or 10% (depending on which brand they saw) said they would purchase the product, says Daniel Mochon of Tulane University. Retailers should bear in mind that consumers have an aversion to being offered just a single option, he says.

15

15

Speaker: Kevin Burke, Founder & Managing Director at Digital One and AI & Automation Consultant

AI and automation are currently transforming the way sales and marketing teams operate. Generative AI crafts personalized outreach at scale, while conversational AI bots are engaging prospects in real time. Robotic process automation streamlines manual workflows by triggering tasks the moment a prospect takes a key action, and advanced AI analytics surface hidden patterns in the pipeline, improve forecasting, and help teams make data-driven decisions with confidence.

Marketing

Harvard Business Review

AUGUST 16, 2013

'Bill Bartmann, CEO of debt collection company CFS2, does things a little differently. Instead of just calling, hounding, and suing debtors to pay what they owe, he calls them "customers" and provides them with free job-search services, such as resume help and interview prep. Perhaps the reason Bartmann runs his company differently is because he himself has never shied away from living life differently.

Company 15

Company Entrepreneurship Industry Case Study 15

Harvard Business Review

AUGUST 15, 2013

'You''re CEO of a once great company, now beleaguered on all sides by competitors and a rapidly changing industry. How do you get back on top? That''s the question Michael Dell has been asking himself since 2007, when he retook the top job at the computer company he founded in 1984. And last year, he decided that the answer was to take the company private, to escape the hectoring of the public market.

Technical Review 15

Technical Review Case Study Industry Strategy 15

Harvard Business Review

AUGUST 15, 2013

'Between 1960 and 2008, the number of uses of "I" or "me" increased 42% , and instances of "we" or "us" declined 10% , in hundreds of thousands of American books, both fiction and nonfiction, studied by Jean M. Twenge of San Diego State University and a team of researchers. The rise of the singular pronoun and the decline of the plural are consistent with what has been described as an increasing level of individuality in American culture over the last half-century, the researchers say.

Study 15

Study Culture Marketing 15

Harvard Business Review

AUGUST 12, 2013

'A Pew Center study released in May revealed that working mothers are the sole or primary provider in a record 40 percent of U.S. households. Only a few days before, hedge fund billionaire Paul Tudor-Jones created a stir by remarking at a conference that women will never rival men as traders because babies are a "focus killer". Here we have the dynamics of a new economy colliding with the old establishment like tectonic plates.

Conference 15

Conference Leadership Survey Training 15

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Harvard Business Review

AUGUST 15, 2013

'Two-thirds of CEOs don''t receive any outside advice on their leadership skills, and yet almost all would be receptive to suggestions from a coach. These stats are from a Stanford University/The Miles Group survey released this month, which asked 200 CEOs, board directors, and other senior executives questions about how they receive and view leadership advice.

Underperforming Technical Team 15

Underperforming Technical Team Leadership Survey Training 15

Harvard Business Review

AUGUST 14, 2013

'The stats below offer a startling glimpse into what work and leadership is like for women around the world. Click or tap the refresh button for a new fact, and share them with your friends, family and colleagues. They''re not all depressing. I promise. Taking a more in-depth examination of women and leadership, our September issue focuses on some of the complicated ways gender manifests itself in our workplaces.

Leadership 15

Leadership LEAN Analysis Study 15

Harvard Business Review

AUGUST 2, 2013

'A young manager accosted me the other day. "I''ve been reading all about leadership, have implemented several ideas, and think I''m doing a good job at leading my team. How will I know when I''ve crossed over from being a manager to a leader?" he wanted to know. I didn''t have a ready answer and it''s a complicated issue, so we decided to talk the next day.

Management 15

Management Leadership Report Groups 15

Harvard Business Review

AUGUST 8, 2013

'For years I''ve exercised every day — doing weights, cardio, yoga — but despite my continuous effort, I haven''t seen much change. Until a few months ago. Recently, my body has changed. My muscles are stronger, more defined, and I''ve lost five pounds along with a visible layer of fat. So what did I do differently? Let''s start with what I didn''t do: Spend more time exercising.

Change 15

Change Exercises Video Meeting 15

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

Generative AI

Harvard Business Review

AUGUST 21, 2013

'I was on a radio show last Father''s Day to discuss the struggles men face in trying to balance work and family demands. During the interview, the co-host, John Aberman, told a quick anecdote about a run-in he had when he was a rising corporate lawyer at a prestigious NYC firm. He was divorced and his ex-wife and his kids lived in London, so he flew there to see his kids every other weekend.

Culture 15

Culture Policies Groups Change 15

Harvard Business Review

AUGUST 20, 2013

'Penn State University''s wellness program has become every human resources director''s worst nightmare: national news. Partly this is because two of the school''s professors — Matthew Woessner and Brian Curran — did a much better job organizing their colleagues in opposition to the wellness program than, for example, CVS employees did when they were subject to a similarly intrusive program.

Resources 15

Resources Culture Tools Examples 15

Harvard Business Review

AUGUST 16, 2013

'Have you noticed the rising chorus in the management literature proclaiming that work must have meaning? On this very site, for example, several authors have published research-based blog posts on how managers can create the conditions that support meaningful work. This is a very positive development, because work is a huge part of life, and meaning in life is not just a "nice-to-have".

Examples 15

Examples Survey Management Report 15

Harvard Business Review

AUGUST 15, 2013

'Much of what comes out of people''s mouths in business these days is sugar-coated, couched, and polished. The messages are manufactured, trying to strike just the right tone. Genuine emotion stands in stark contrast. It''s a real person sharing a real feeling. When we hear it, we''re riveted — for one because it''s rare, but also because it''s real.

Underperforming Technical Team 15

Underperforming Technical Team Leadership Analysis Data 15

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Innovation

Harvard Business Review

AUGUST 19, 2013

'In June, the Obama administration pushed back the deadline for employers with fifty or more workers to provide health insurance for their employees by a full year — until Jan 1, 2015. Admittedly, the implementation of anything as complex as the Affordable Care Act is going to take time, and those involved have been working furiously to try to meet the government''s deadlines.

Project 15

Project Trends Management Study 15

Harvard Business Review

AUGUST 23, 2013

'People who were plunged into bad moods by being asked to write about distressing experiences, but were then put into good moods by being asked to write about joyful events, were subsequently better at imagining creative ideas for improving university teaching than people who had been in positive moods all along, says a team led by Ronald Bledow of Ghent University in Belgium.

Creativity 15

Creativity Examples 15

Harvard Business Review

AUGUST 6, 2013

'Is the role of the manager to make decisions, or to make sure that decisions get made? The answer, of course, is both — but many managers focus so much on the first role that they neglect the second. The reality, however, is that decision-making often is not a solo activity, but rather an orchestrated process by which the manager engages other people in reaching a conclusion.

Engagement 14

Engagement Meeting Management Course 14

Harvard Business Review

AUGUST 27, 2013

'Although data visualization has produced some of the most captivating artistic displays in recent memory, some of which have found their way into exhibits at the New York Museum of Modern Art and countless art installations around the world, business leaders are asking: is data visualization actionable? I think so. In my role as the Scholar-in-Residence at The New York Times R&D Lab, I am collaborating with one of the world''s most advanced digital R&D teams to figure out how we can draw action

Big Data 14

Big Data Data Analysis Engagement 14

Advertiser: ZoomInfo

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Generative AI

Harvard Business Review

AUGUST 9, 2013

'Just how important protégés are to a powerful person was made clear to me by this question, told to me by a Fortune 100 CEO. When choosing his direct reports, he asks: "How many blazing talents have you developed over the years and put in top positions across the company, so that if I asked you to pull off a deal that involved liaising across seven geographies and five functions, you''d have the bench strength — the people who ''owe you one'' — to get it done?".

Report 14

Report Leadership Training Study 14

Harvard Business Review

AUGUST 30, 2013

'We all hope our resume and experiences will speak for themselves. But a friend of mine — a 40 year-old former special agent and combat veteran — recently emailed me about a persistent problem. "When I contact leaders in my industry, they almost always agree to talk," he told me. "But some have been treating me as if I were an undergrad.

Conference 14

Conference Meeting Project Course 14

Harvard Business Review

AUGUST 26, 2013

'The business media lit up over the weekend with the news that Steve Ballmer, the college friend who worked alongside Bill Gates to build Microsoft and was heir to the CEO job, will step down within a year. Ballmer, whose skills were in many ways complementary to Gates'', took the helm of an already massive organization as it entered an era of relentless disruptive innovation by competitors.

Technical Review 14

Technical Review Leadership Competition Disruption 14

Harvard Business Review

AUGUST 6, 2013

'As companies expand globally, it''s even more crucial to understand the differences between professionals in different markets. New research by Thomson Reuters demonstrates that emerging market professionals are increasingly driven by entrepreneurial values and optimism, leaving their Western counterparts in the dust when it comes to putting innovation and rewarding work before salary.

Survey 14

Survey Marketing Engagement Study 14

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