March, 2013

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Let Them Pee: Avoiding the Sign-Up/Sign-In Mobile Antipattern

Boxes and Arrows

This is an excerpt from the upcoming Android Design Patterns: Interaction Design Solutions for Developers (Wiley, 2013) by Greg Nudelman. Anything that slows down customers or gets in their way after they download your app is a bad thing. That includes sign-up/sign-in forms that show up even before potential customers can figure out if the app is actually worth using.

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Innovation Debt

Technology Created

“Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” – William Pollard. Do you ever get the sense that things are getting a little stale? That, while you’re personally doing great work, it’s just not as compelling, as rewarding, as forward-thinking as you wished?

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Sustainable Change Needs Sustainable Leaders

Bill Fischer

The word broke this evening: "“Habemus papam! We have a Pope!" But the question in so many minds has got to be: "for what purpose, and for how long?" When the Cardinals of the Roman Catholic Church entered their conclave on Tuesday to choose the next Pope, they carried with [.

Change 52
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What Moleskine's Market Position Really Looks Like

Harvard Business Review

The editors managing the Visualizing Data Insight Center have asked us to submit visualizations that we find compelling or effective. Mine won't win any design awards, but I was so struck by it that I passed it along. A Quartz article on the IPO of hipster journal company Moleskine included this chart that comes from the company's prospectus. Now, if I had read a paragraph of text Moleskine marketers had written that said, "Moleskine is not a stationery company — in fact it's the opposite

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Site Speed and Usability

Boxes and Arrows

Did you know usability tests have shown that the maximum number of seconds a user is willing to wait, on average, before abandoning a web page, is 8.6? If that number surprises you, it should. The study took place in 1994. The bar is exponentially higher now for people involved in website user experience design and development when it comes to load speed.

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Sustainable Change Needs Sustainable Leaders

Bill Fischer

The word broke this evening: "“Habemus papam! We have a Pope!" But the question in so many minds has got to be: "for what purpose, and for how long?" When the Cardinals of the Roman Catholic Church entered their conclave on Tuesday to choose the next Pope, they carried with [.

Change 52

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A Bizspeak Blacklist

Harvard Business Review

It's mission-critical to be plain-spoken, whether you're trying to be best-of-breed at outside-the-box thinking or simply incentivizing colleagues to achieve a paradigm shift in core-performance value-adds. Leading-edge leveraging of your plain-English skill set will ensure that your actionable items synergize future-proof assets with your global-knowledge repository.

Course 22
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The Companies and Countries Losing Their Data

Harvard Business Review

With China hacking the US, the US hacking China, and LinkedIn and Facebook and credit card companies and Google and who knows who else all vomiting our data all over the web, I was intrigued when a new report on data loss ran across my desk from auditing firm KPMG. I spoke with Greg Bell, the firm's information protection lead, to parse the data on who loses their information, and how.

Data 22
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Morning Advantage: Ye Olde Leadership Lessons from Shakespeare

Harvard Business Review

Fed up with peppy leadership books? Strategy gurus with strangely white teeth and strangely permanent tans? Bulleted lists of do's and don'ts that make management sound duh-level straightforward, when it's anything but? Nigel Roberts has an idea for you: try Shakespeare instead. Writing for INSEAD Knowledge , Roberts lays out some suggestions. If you need to persuade a recalcitrant crowd, persuade yourself to re-read Henry V's Crispin Crispianus speech.

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Venezuela's Chance to Escape the "Resource Curse"

Harvard Business Review

What's next for Venezuela's economy, in the post-Chavez era? To find out, I called Francisco Monaldi , Robert F. Kennedy Visiting Professor of Latin American Studies at the Harvard Kennedy School, and Professor at Instituto de Estudios Superiores de Administracion (IESA) in Caracas, Venezuela. He's a leading authority on the politics and economics of the oil industry in Latin America and developing countries.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Why Organizations Are So Afraid to Simplify

Harvard Business Review

While most managers complain about being overloaded with responsibilities, very few are willing to give up any of them. It's one of the great contradictions of organizational life: People are great at starting new things — projects, meetings, initiatives, task forces — but have a much harder time stopping the ones that already exist. Take this example: The CEO of a large consumer products company was concerned that the organization was becoming too complex and unwieldy — which

Project 22
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The Most Effective Strategies for Success

Harvard Business Review

For years, I've been trying to convince people that success is not about who you are , but about what you do. Roughly two years ago, I wrote about the " Nine Things Successful People Do Differently ," which became HBR's most-read piece of content over that time span. It was a list of strategies, based on decades of scientific research, proven effective for setting and reaching challenging goals.

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Can Technology End Poverty?

Harvard Business Review

If you believe the hype, technology is going to help us end global poverty. Advances have indeed made a huge difference in the lives of the poor, but there's also a healthy amount of skepticism out there. Berkeley researcher Kentaro Toyama has a blog dedicated to calling out naïve or inappropriate uses of information and communication technologies (ICT).

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Three Reasons Men Should Read Lean In

Harvard Business Review

You might have noticed that Facebook COO Sheryl Sandberg has a new book out. Lean In builds on her TED talk, " Why We Have Too Few Women Leaders ," which has been seen over 2,000,000 times and launched a national conversation among women. No doubt, her book will be devoured and discussed by women. But if that's all that happens, it will be a disservice to our organizations.

LEAN 22
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Did eBay Just Prove That Paid Search Ads Don't Work?

Harvard Business Review

Before you read the rest of this post, go to Google and try searching for "Amazon." You'll probably notice that the top two listings are both for Amazon's website, with the first appearing on a light beige background. If you click on the first — a paid search ad — Amazon will pay Google for attracting your business. If you click on the second, Amazon gets your business but Google gets nothing.

Study 22
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When Crossing Cultures, Use Global Dexterity

Harvard Business Review

Picture the following: Greg O'Leary, a 32-year-old mid-level manager, is in Shanghai for the first time to negotiate a critical deal with a distributor. To prepare himself for the trip, Greg has learned some key cultural differences between China and the U.S. — about how important deference and humility are in Chinese culture, and how Chinese tend to communicate more indirectly than Americans do.

Culture 22
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How Criticizing in Private Undermines Your Team

Harvard Business Review

You are holding your weekly team leadership meeting. You are discussing with your direct reports how to handle the project delays that have caused the team to miss its quarterly numbers. You know that Ted — one of your direct reports — contributed to missing the numbers by missing two key deadlines. You've seen this kind of behavior before from Ted, and you've seen the team's frustration with Ted.

Meeting 22
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Those Grammar Gaffes Will Get You

Harvard Business Review

People see your language as a reflection of your competence. Make lots of mistakes in your e-mails , reports, and other documents, and you'll come across as uneducated and uninformed. Others will hesitate to trust your recommendation to launch a resource-intensive project, for example, or to buy goods or services. They'll think you don't know what you're talking about.

Meeting 21
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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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The Dirty Little Secret of Project Management

Harvard Business Review

Why don't more project managers sound an alarm when they're going to blow past their deadlines? Because most of them have no earthly idea when they'll finish the job. They don't even think it's possible to know. Too many variables. Too much that's out of their control. That's the dirty little secret of project management. As the lead developer on one big software project put it: "Everybody knows the schedule is a joke, and we pay no attention to it.

Project 21
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Four Ways to Market Like a Startup

Harvard Business Review

The culture of "big" — big budgets, big campaigns, big reports — has driven marketing decisions and budgets for decades. But "big" is often cumbersome and slow. In an age when consumers decide within seconds whether or not to abandon a web site, big marketers need to act more like agile startups, maneuvering and adapting in real-time. We've seen large companies adopt a startup mindset and cut campaign development times by 50%.

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The End of "Results Only" at Best Buy Is Bad News

Harvard Business Review

With the storm still swirling over Marissa Mayer's decision to end telecommuting at Yahoo , Best Buy CEO Hubert Joly now takes center stage as the latest corporate leader to ax flexible work. While Mayer's announcement raised eyebrows, Joly's decision is actually much more momentous. Why? Because Best Buy's flexible work program is not just any flex policy, but the groundbreaking Results Only Work Environment (ROWE), one of the most innovative and celebrated examples of a company redesigning wor

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Apple's iWatch Will Measure More than Time

Harvard Business Review

Have you recently noticed all the journalistic detective work about the watch that Apple is developing? Using unnamed company sources, patent filing analysis, and other sleuthing methods, technology writers have sketched a number of hypotheses about the appearance and material features of the soon-to-launch product. In particular, the NY Times and Wired suspect that Apple will use curved glass as a key design feature.

Data 20
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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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Take Control of Your Time

Harvard Business Review

An interview with Elizabeth Grace Saunders , founder and CEO of Real Life E and author of The 3 Secrets to Effective Time Investment. Download this podcast. A written transcript will be available by March 29.

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Ten Reasons Salespeople Lose Deals

Harvard Business Review

Over the past year I've had the opportunity to interview several hundred business-to-business salespeople about how they win over prospective clients and the circumstances when they lose. These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics, to name a few.

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Remember: A Country Is Not a Company

Harvard Business Review

The UK's Chancellor of the Exchequer commended his budget to the House of Commons last week to help create a country that " wants to be prosperous, solvent and free." Discussing Greece, Germany's Angela Merkel said "The top priority is to avoid an uncontrolled insolvency, because that wouldn't just hit Greece, and the danger that it hits everyone, or at least a number of other countries, is very big".

Company 19
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Creating Social Change with Social Media

Harvard Business Review

#GivingTuesday began with a simple question: On the heels of Black Friday and Cyber Monday, could we trigger a new day of giving after two days of getting? People all over the country came together to answer that question with a resounding "yes," and social media certainly helped us get there. But what really fueled #GivingTuesday was not technology tactics or whiz-bang applications; it was a mindset built around four principles, ones that can apply to many organizations seeking to use social me

Change 19
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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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How to Give a Meaningful Apology

Harvard Business Review

"I'm sorry, I just can't stop crying," Rick*, a manager in sales at a Fortune 100 company said to me — and then to Jim, a Senior VP at that company and also Rick's boss. Jim looked at me, not knowing what to do next. I had been called in to see about mending a rift between the two. While it had been building for some time, it had reached a climax when Jim had yelled at Rick in a team meeting, "I don't even know why I bother with you!

How To 19
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Diagnostic Thinking

Harvard Business Review

Ranjay Gulati , Harvard Business School professor, saw firsthand what happens when professionals jump to conclusions and rush to action.

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Hack-Proof Your Company's Social Media

Harvard Business Review

On Monday, Feb. 18, Burger King woke up to one whopper of a social media problem. The company's Twitter account had been hacked — its name changed to McDonalds and its background replaced with an image of Fish McBites. In the hour it took for officials to regain control, hackers proceeded to send 53 tweets to the burger chain's more than 80,000 followers, ranging from the mildly funny ("if I catch you at a wendys, we're fightin!

Company 19
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The Value of a Good Visual: Immediacy

Harvard Business Review

Our brains are meant to see in pictures. Grids and columns of data, while ubiquitous, make it very difficult to see trends or patterns. Additionally, a lot of the new data sources available today, such as genetic data or social network data, don't lend themselves to traditional spreadsheets and graphs. These data types require a different way of displaying them to allow us to see the underlying patterns and stories in the data.

Data 19
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m