Boxes and Arrows
JANUARY 7, 2013
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business. The General Stakeholder Interview. The Marketing Stakeholder Interview. The Engineering Stakeholder Interview.
CorporateIntel
JANUARY 30, 2013
Why do companies with big brands and tremendous momentum go out of business ? One reason often discussed here is lack of innovation, which is often opaque, quite difficult to grasp when it is happening because you are in the midst of it, even enjoying a final gasp of success. Another is much easier to understand and very definitely within control—when you stop loving your customers.
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Bill Fischer
JANUARY 9, 2013
The biggest U.S.-listed spenders on research and development as a percentage of sales.
Harvard Business Review
JANUARY 4, 2013
As a leader, what do you want to accomplish? Do your employees know what needs to be done to reach that objective? Do they know how you expect them to behave? And — once they know the "what" and "how" — do you provide them with enough autonomy to get the job done in an effective and timely way? These are pragmatic business issues that all leaders encounter.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to keyless entry, in-room entertainment, and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that
Boxes and Arrows
JANUARY 22, 2013
This article explains what conceptual models are and describes the value of developing a conceptual model of a software application before designing its user interface. Conceptual Model: a Model for Users’ Mental Model. A conceptual model of an application is the model of the application that the designers want users to understand. By using the application, talking with other users, and reading the documentation, users build a model in their minds of how to use the application.
Boxes and Arrows
JANUARY 31, 2013
A quote that I stumbled on during grad school stuck with me. From the story of the elder’s box as told by Eber Hampton, it sums up my philosophy of working and teaching: “How many sides do you see?”. “One,” I said. He pulled the box towards his chest and turned it so one corner faced me. “Now how many do you see?”. “Now I see three sides.”. He stepped back and extended the box, one corner towards him and one towards me.
Business Innovation Brief brings together the best content for business innovation and strategy professionals from the widest variety of industry thought leaders.
Boxes and Arrows
JANUARY 7, 2013
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business. The General Stakeholder Interview. The Marketing Stakeholder Interview. The Engineering Stakeholder Interview.
Boxes and Arrows
JANUARY 7, 2013
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business. The General Stakeholder Interview. The Marketing Stakeholder Interview. The Engineering Stakeholder Interview.
Boxes and Arrows
JANUARY 7, 2013
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business. The General Stakeholder Interview. The Marketing Stakeholder Interview. The Engineering Stakeholder Interview.
Boxes and Arrows
JANUARY 7, 2013
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business. The General Stakeholder Interview. The Marketing Stakeholder Interview. The Engineering Stakeholder Interview.
Speaker: Kevin Burke, Founder & Managing Director at Digital One and AI & Automation Consultant
AI and automation are currently transforming the way sales and marketing teams operate. Generative AI crafts personalized outreach at scale, while conversational AI bots are engaging prospects in real time. Robotic process automation streamlines manual workflows by triggering tasks the moment a prospect takes a key action, and advanced AI analytics surface hidden patterns in the pipeline, improve forecasting, and help teams make data-driven decisions with confidence.
CorporateIntel
JANUARY 14, 2013
One of my final posts of 2012 memorialized the brands we lost last year, and inspired the question, how do so many companies so often and so badly miss the boat? It’s even more perplexing when they know where it’s docked, what time it leaves, and who the captain of that departing ship is. Seems they are just too busy to make their way to the boarding gate.
Bill Fischer
JANUARY 9, 2013
Getty Images It's a new year, early enough that resolutions can still be made, and hope for innovation still blooms eternal! At a time when R&D budgets are contracting, the challenge is to make innovation more instinctive, more inspirational, more energizing and more personal. In short, to make everyone an innovator, [.
Harvard Business Review
JANUARY 3, 2013
Imagine that an electric company wants to build a loud, ugly power line on your property. They ask, "How much would we need to pay you to make this happen?" You'd probably demand a lot of money. Now imagine that that power line already exists on your property. How much would you pay the electric company to get rid of it? Would you pay the same amount — or less?
Harvard Business Review
JANUARY 2, 2013
As we automate more and more routine work, generating ever greater volumes of digital data, managers are focusing ever more on supporting knowledge workers — which these days is just about everybody. Online collaboration tools can help; they can give workers quick answers to questions, speed decision-making, and improve communications from the top to bottom of an organization.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Harvard Business Review
JANUARY 25, 2013
Depending on where you draw the line, I'm either a very young baby boomer or a very old member of Generation X. These generations hold the majority of executive leadership positions across sectors. In other words, we're in charge. Enter the millennials. This younger set hasn't always seen eye-to-eye with their baby boomer or Gen X colleagues and managers in the workplace.
Harvard Business Review
JANUARY 14, 2013
Companies often throw good money after bad when looking for the perfect candidate for an open position. Due to the lingering effects of the recession and the perception of a glut of talent, hiring managers are still picky about their hires and many jobs remain unfilled. Who can blame them? The cost of hiring the wrong person is extremely high, especially when you factor in many of the hidden costs.
Harvard Business Review
JANUARY 9, 2013
A few weeks ago, the BBC asked me to come in for a radio interview. They told me they wanted to talk about effective leadership — China had just elevated Xi Jinping to the role of Communist Party leader; General David Petraeus had stepped down from his post at the CIA a few days earlier; the BBC itself was wading through a leadership scandal of its own — but the conversation quickly veered, as these things often do, into a discussion about how individuals can keep large, complex, unw
Harvard Business Review
JANUARY 30, 2013
Everyone has bad days at work or even long periods when they feel disheartened about their job. But how do you know the difference between ordinary, occasional dissatisfaction and a genuine mismatch? How do you know when you're truly ready to move on? And how do you then get out gracefully? What the Experts Say. Quitting a job can negatively impact your career and disrupt your personal life.
Speaker: Yohan Lobo and Dennis Street
In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.
Harvard Business Review
JANUARY 17, 2013
In my nearly 20 years of work in organization development, I've never heard anyone say that a leader communicated too much or too well. On the contrary, the most common improvement suggestion I've seen offered up on the thousands of 360 evaluations I've reviewed over the years is that it would be better if the subject in question learned to communicate more effectively.
Harvard Business Review
JANUARY 29, 2013
The advent of massively open online classes (MOOCs) is the single most important technological development of the millennium so far. I say this for two main reasons. First, for the enormously transformative impact MOOCs can have on literally billions of people in the world. Second, for the equally disruptive effect MOOCs will inevitably have on the global education industry.
Harvard Business Review
JANUARY 1, 2013
Economic and technological changes are reshaping the nature of work. Having a great job does not guarantee your career success; your competence no longer depends on what you know; and being an affluent consumer matters less than becoming a sought-after product. Welcome to a new era of work, where your future depends on being a signal in the noisy universe of human capital.
Harvard Business Review
JANUARY 15, 2013
Innovation has become the holy grail. Finding innovation is almost a sacred quest for the solution that will create growth, and open new eras of prosperity and well-being. Unfortunately, like many things called holy, the concept of innovation is invoked ritually and ceremonially more than it is embraced in practice. For all the talk about innovation, I see many leaders in numerous organizations in every sector who actively stifle it.
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Harvard Business Review
JANUARY 17, 2013
During the past century, governments and charitable organizations have mounted massive efforts to address social problems such as poverty, lack of education, and disease. Governments around the world are straining to fund their commitments to solve these problems and are limited by old ways of doing things. Social entrepreneurs are stultified by traditional forms of financing.
Harvard Business Review
JANUARY 9, 2013
I could not be a bigger proponent of technology. My career has been built mostly around the Internet. My day job as a venture capitalist focuses on innovations in digital media and big data, and new models of business information and community connectivity. Personally, I am virtually "always on" — usually responding to emails if not instantly then within minutes, while in parallel scanning some document or talking a call.
Harvard Business Review
JANUARY 29, 2013
Across cultures, dining together is a common part of the process of reaching negotiated agreements. In Russia and Japan, important business dealings are conducted almost exclusively while dining and drinking and in the U.S., many negotiations begin with "Let's do lunch." But are business deals actually improved when people discuss important matters over a meal?
Harvard Business Review
JANUARY 10, 2013
You're smart, hard-working and good at what you do, but the truth is you also too often feel your life is just a relentless set of demands you have to meet, and too rarely a source of satisfaction. You long to feel more in control of your days, but the reality is you're frequently racing just to keep up. This is the story I hear over and over at every level in organizations, from first line managers all the way up to CEOs in large companies.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Harvard Business Review
JANUARY 16, 2013
If you want a brilliant lesson in focus and discipline, watch Tim Cook right now. Some investors are dissatisfied with Apple. I think it's more a case of their being dissatisfied with their own lives and expecting that Apple's next product will fix everything. The constant refrain is that Apple has not introduced a disruptive product since Steve Jobs passed away.
Harvard Business Review
JANUARY 14, 2013
There is a growing network of people — including the leaders of companies such as the Container Store, Starbucks, Trader Joe's, Patagonia and Whole Foods Market (of which one of us is the co-CEO) — building their companies based on the idea that business is about more than making a profit. It's about higher purpose. We are a part of this group, and host a set of conferences each year to share the guiding principles and best business practices that we have come to call " conscious cap
Harvard Business Review
JANUARY 10, 2013
Leaders and organizations are acknowledging that even their best individual efforts can't stack up against today's complex and interconnected problems. They are putting aside self-interests and collaborating to build a new civic infrastructure to advance their shared objectives. It's called collective impact and it's a growing trend across the country.
Harvard Business Review
JANUARY 7, 2013
This post is adapted from the Jan/Feb HBR article, " The Best-Performing CEOs in the World.". Many management thinkers argue that it is no longer enough to do well financially; companies also need to improve the well-being of (or at least not harm) the communities in which they operate, the environment, and their employees. (See, for example, " Creating Shared Value ," by Michael E.
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