July, 2014

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Honing Your Research Skills Through Ad-hoc Contextual Inquiry

Boxes and Arrows

'It’s common in our field to hear that we don’t get enough time to regularly practice all the types of research available to us, and that’s often true, given tight project deadlines and limited resources. But one form of user research–contextual inquiry–can be practiced regularly just by watching people use the things around them and asking a few questions.

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There Are No 'Kodak Moments'

Bill Fischer

Hang around with executives in industries as diverse as: automobiles, book publishing, telecom networks, wrist-watches, personal computers, digital cameras, postal services, cigarettes, credit cards, smartphones, steam-irons, oil & gas and even laundromats (among many others) and you'll undoubtedly hear reference to their determination to avoid what has come to be [.

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Driving Corporate Innovation: Design Thinking vs. Customer Development

Steve Blank

Startups are not smaller versions of large companies, but interestingly we see that companies are not larger versions of startups. I’ve been spending some time with large companies that are interested in using Lean methods. One of the conundrums is why does innovation take so long to happen in corporations? Previously Hank Chesbrough and I have written about some of the strategic issues that impede innovation inside large corporations here and here.

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Arrogance, Risk, and Resources (Or, How to Avoid Unpleasant Surprises)

InnovationLabs

There was recently a small article in The Economist highlighting the growth of Airbnb, the residential room-sharing service, that like Lyft and Uber, is disrupting a traditional industry. The short piece explores how Airbnb is growing, and discusses how much of a threat this may become to hotel chains. The signals to date are mixed, […].

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Stop Dropping the Ball

CorporateIntel

I get called frequently to help companies with their brands. Usually this involves helping identify the competitive advantages in products and services, articulating the unique selling proposition around innovations that constitute a customer promise, and then devising a sustainable communications strategy around that promise. That’s the hard part.

System 41
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GE’s Chief Marketing Officer on Opening up to Innovation

Innovation Leader

Beth Comstock talks about how GE pursues speed and growth through partnerships: investing in startups, crowdsourcing, & inviting inventors to use patents…

More Trending

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There Are No 'Kodak Moments'

Bill Fischer

Hang around with executives in industries as diverse as: automobiles, book publishing, telecom networks, wrist-watches, personal computers, digital cameras, postal services, cigarettes, credit cards, smartphones, steam-irons, oil & gas and even laundromats (among many others) and you'll undoubtedly hear reference to their determination to avoid what has come to be [.

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Cognician’s Path to Innovation Came from Personal Interaction

BPI Thought Leadership Commentary

Today’s E-learning systems do not take full advantage of the Web’s interactive nature. “If you're looking at video lectures, it's a one-way medium where you listen to the lecture fairly passively and absorb some of the information,” says Barry Kayton, CEO of Cognician Inc., a web-based e-learning platform.

Video 40
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Fantastic: Parallel or Sequential VC and Crowdfunding for Start-ups and Older Start-ups!DISRUPT | INNOVATE | LEAD

Linda Bernardi

The article, Crowdfunding Isn’t Just for the Little Guys, by Katherine Rosman in the Wall Street Journal recently really sparked great thoughts in my mind. So, in this shorter than usual blog I wanted to share some thoughts with you. Initially, crowdfunding sites such as Kickstarter and Indiegogo were primarily designed for super-early-stage startups.

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The Skills Leaders Need at Every Level

Harvard Business Review

'A few weeks ago, we were asked to analyze a competency model for leadership development that a client had created. Its was based on the idea that at different points in their development, potential leaders need to focus on excelling at different skills. For example, in their model they proposed that a lower level manager should focus on driving for results while top executives should focus on developing a strategic perspective.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Advice: Should Innovation Teams Strive to Impact Revenue/Costs?

Innovation Leader

A new innovation leader in the utility industry asks: "Should our team aim to quantify the impact we have on revenues, or reducing costs, at our company?

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Persona Grata

Boxes and Arrows

'In my experience as an interaction designer, I have come across many strategies and approaches to help increase the quality and consistency of my work, but none is more misunderstood or misused than that of the persona. Personas have been in use since the mid-1990s and since then have gained widespread awareness within the design community. As for adoption, many say they use personas, but few designers I’ve met actually use them as a part of their core creative process.

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Leveraging New Ventures for Innovation

Integrative Innovation

As pointed out in a recent post , teaming up with startups provides an opportunity for established firms to drive innovation without risking major interference with their core businesses. Particularly, with regard to radical or disruptive innovation, investing in startup incubators, accelerators or corporate venturing increases the chance to get access to promising novel technologies and business models.

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How Roche Pursues Patient-Centric Innovation

Innovation Leader

Sheila Babnis offers an inside look at how the Swiss pharma giant’s innovation function was created and how it operates today, including tight partnerships with business units.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Why Lockheed Martin Bet Big on Large-Scale 3D Printing

Innovation Leader

Execs at Lockheed Martin are demonstrating that 3D printing isn’t just for prototypes — they’re already producing parts for real-world projects like NASA’s Juno spacecraft…

Project 40
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How Beech-Nut Innovated Within a ‘Category in Decline’

Innovation Leader

In 2012, Beech-Nut acknowledged that it had a problem.

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Why Audi of America is Hiring Robotic Repair Advisors

Innovation Leader

Audi of America is rolling out telepresence robots at 18 of its highest-volume U.S. dealerships, in an effort to accelerate repairs and improve customer satisfaction.

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Innovation Matures from Skunkworks to True Partner

Innovation Leader

Aaron Proietti explains how his group’s mission has evolved, shifting from an isolated “skunkworks”s to more of a consultancy to the business units…

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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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Why Lowe’s Innovation Lab Hired Sci-Fi Writers to Guide Strategy

Innovation Leader

Kyle Nel of Lowe’s Innovation Labs explains why the home improvement retailer created a comic book to help executives evaluate possible future scenarios.

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Have the Tech Giants Stopped (Seriously Slowed Down) Meaningful Innovation? And Why?DISRUPT | INNOVATE | LEAD

Linda Bernardi

For the last 16 months in my blog posts, we have been touching upon the many reasons that disruption and innovation is so complicated in large enterprises, which also include the tech giants. Michael Malone’s June 2nd article in WSJ titled: An Innovation Slowdown at the Tech Giants, prompted me to share the following thoughts […].

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How to Tell a Great Story

Harvard Business Review

'We tell stories to our coworkers and peers all the time — to persuade someone to support our project, to explain to an employee how he might improve, or to inspire a team that is facing challenges. It’s an essential skill, but what makes a compelling story in a business context? And how can you improve your ability to tell stories that persuade? What the Experts Say.

How To 22
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The Cost of Continuously Checking Email

Harvard Business Review

'Suppose each time you ran low on an item in your kitchen—olive oil, bananas, napkins—your instinctive response was to drop everything and race to the store. How much time would you lose? How much money would you squander on gas? What would happen to your productivity? We all recognize the inefficiency of this approach. And yet surprisingly, we often work in ways that are equally wasteful.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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What It’s Really Like to be a Female CEO

Harvard Business Review

'CEO Dearest Why PepsiCo CEO Indra K. Nooyi Can't Have It All The Atlantic Sheryl Sandberg may have claimed one of the catchiest titles of the decade for a whither-women book — Lean In — but Pepsi CEO Indra Nooyi has a pretty good one too, if she ever wants to go there: Her book could be called We’re Screwed , which is a memorable line from a memorable Q&A with the owner of The Atlantic, David Bradley, before an audience at the Aspen Ideas Festival.

LEAN 22
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Before You Start a Business, Listen to Your Ego

Harvard Business Review

'When I meet entrepreneurs I always ask them why they started their companies and they almost always say something like “because I had a great idea the world needed.” But when you peel back the layers you discover far different motives – motives they don’t want to acknowledge because they’re directly related to primal desires and fears. Yet the well-being of their businesses depends on their understanding those real motives.

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5 Common Questions Leaders Should Never Ask

Harvard Business Review

'Questioning is undoubtedly a valuable leadership tool. Asking the right questions can help business leaders to anticipate changes, seize opportunities, and move their organizations in new directions. But how you question is critical. Questions can be great for engaging and motivating people , but they can just as easily be used to confront or blame, and can shift the mood from positive to negative.

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Wisdom Is a Slippery Construct

Harvard Business Review

'Are truly wise people wise enough to know that they have a great deal of wisdom? Or does their wisdom make them acutely aware of how little wisdom they really possess? Research by Uwe Redzanowski and Judith Glück of Alpen-Adria Universität Klagenfurt, Austria, shows that there is zero correlation between self-assessments and peer ratings of wisdom, so those who think they’re wise are no more likely than anyone else to be judged as wise by their peers.

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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.

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How to Start a Conversation You’re Dreading

Harvard Business Review

'I anticipated that the conversation would be difficult. Shari* and I had worked together for many years, and I knew she was expecting me to hire her to run a leadership program for one of my clients, Ganta, a high-tech company. But I didn’t think Shari was the right fit for Ganta or, frankly, for the role of running the leadership training. In fact, I had become increasingly critical of her recent performance, though I hadn’t mentioned anything to her about it yet.

How To 22
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The Hardest Roles to Hire For

Harvard Business Review

'Not all jobs are equally easy to fill. It’s an obvious point, but one that sometimes gets missed in the debate over whether the American economy is suffering from a “skills gap.” Companies complain that there is a shortage of talent, economists counter that if that were true it would be evidenced by rising wages. With wages stagnant, where’s the skills gap?

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The Cost of Continuously Checking Email

Harvard Business Review

'Suppose each time you ran low on an item in your kitchen—olive oil, bananas, napkins—your instinctive response was to drop everything and race to the store. How much time would you lose? How much money would you squander on gas? What would happen to your productivity? We all recognize the inefficiency of this approach. And yet surprisingly, we often work in ways that are equally wasteful.

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4 Things You Thought Were True About Managing Millennials

Harvard Business Review

'There seems to be an endless fascination with Millennials at work. There are studies, books, articles, blog posts, and white papers — all about what makes them so different from the generations that came before. And as they continue to enter and occupy the workforce, more and more is written about how they behave (or misbehave) at the office. But are these cries actually true?

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m